Front Desk - Apply Now!

The hiring establishment is a reputable hotel that prioritizes exceptional guest experiences and professional service. As a key player in the hospitality industry, this hotel is dedicated to providing comfortable accommodations and outstanding customer service to all guests. Known for its welcoming atmosphere and attention to detail, the hotel strives to maximize guest satisfaction by maintaining high standards in every guest interaction. The company champions a positive work environment and encourages collaboration among its staff to ensure smooth operations across all departments. With a strong focus on safety, security, and quality, the hotel consistently meets federal, state, and OSHA guidelines, making it a trustworthy and professional place to work and visit. The open position is for a Guest Service Representative, a vital role responsible for greeting and registering guests as they arrive. This role requires delivering outstanding service throughout the guest's stay, overseeing front desk operations such as reservation management, hotel operator tasks, and concierge duties. The Guest Service Representative plays a critical role in enhancing guest satisfaction by offering attentive and courteous engagement before, during, and after their stay. The responsibilities include managing guest check-ins and check-outs accurately, handling room bookings and modifications, processing payments, and resolving guest complaints promptly and professionally. This position demands multitasking capabilities and a detail-oriented approach, using persuasive selling techniques to promote rooms and marketing offers, thereby maximizing room revenue and occupancy. The role is supervised by the General Manager, emphasizing the importance of adherence to company policies on safety, security, and guest privacy. Beyond the operational tasks, the Guest Service Representative must uphold a professional appearance and demeanor, maintain confidentiality, and comply with safety regulations related to health, fire, and chemical hazards. This role also involves effective communication with other hotel departments to ensure timely room maintenance and accurate room status updates, contributing to a seamless guest experience. Additional duties include key control, managing lost and found items, assisting in new staff training, and supporting a positive workplace environment. Proficiency in basic computer skills, including the use of Microsoft Office, is required. Overall, this role offers an excellent opportunity for individuals seeking to develop their careers in hospitality by gaining comprehensive experience in guest service and front desk operations within a supportive hotel environment.

• high school diploma or equivalent
• prior experience in guest service or hospitality
• excellent communication skills
• ability to maintain confidentiality
• ability to multi-task and solve problems
• basic math skills
• knowledge of safety and security procedures
• proficiency with computers and office equipment
• ability to handle cash transactions
• willingness to work flexible hours
• positive and professional demeanor