Front Desk Agent - Quick Hire!

Sonesta Simply Suites is a well-established hotel brand located at 5201 Endicott Avenue, Fort Worth, TX 76137. Known for its commitment to providing comfortable and affordable accommodations, Sonesta Simply Suites caters to both business travelers and vacationers seeking a welcoming environment with home-like amenities. The hotel's focus on customer service and ease of use makes it a popular choice among travelers in the Fort Worth area. As a part of a renowned hospitality chain, Sonesta Simply Suites emphasizes consistent quality and a guest-focused approach, ensuring every stay is pleasant and hassle-free. The role of the Front Desk Agent at Sonesta Simply Suites is integral to the guest experience, serving as the initial point of contact and setting the tone for each guest's visit. This position demands a warm, welcoming, and professional demeanor to create a positive first impression and foster guest loyalty. The Front Desk Agent is responsible for efficiently managing guest check-ins and check-outs, providing accurate information about hotel services, room locations, and offering personalized assistance to meet guests' needs. This role requires attentiveness to detail, especially in handling guest identification in accordance with local laws and accurately processing financial transactions. The Front Desk Agent plays a crucial part in maximizing hotel revenue through effective communication and upselling opportunities, ensuring guests are aware of available room upgrades and additional services. Additionally, the agent manages guest requests, processes messages, and addresses any concerns promptly, utilizing appropriate service recovery strategies when needed. The position involves maintaining clear communication channels with hotel management to escalate issues requiring further monitoring, thereby enhancing the overall guest satisfaction. Technological proficiency is also important for this role, with daily use of office equipment such as copiers, fax machines, scanners, and software like Microsoft Excel, Word, and Outlook. Moreover, the agent must adhere strictly to hotel safety protocols and procedures, reporting any security concerns or incidents immediately to the supervisory staff. This role requires a combination of excellent interpersonal skills, operational accuracy, and the ability to work efficiently in a dynamic environment. Overall, the Front Desk Agent position at Sonesta Simply Suites offers a vital career opportunity in the hospitality industry, emphasizing exceptional guest service, operational excellence, and a team-oriented working environment. Candidates who thrive in fast-paced settings, enjoy direct interaction with guests, and are committed to providing top-notch service will find this role rewarding and impactful.

• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Ability to communicate effectively in English
• Ability to use office equipment
• Proficiency in Microsoft Office Suite
• Attention to detail
• Ability to handle money accurately
• Ability to work flexible hours including weekends and holidays
• Must comply with safety protocols