Front Desk Agent - Quick Hire!

Hotel Kansas City is a prestigious luxury hotel located in the heart of Kansas City, renowned for setting the standard in grand hospitality since its opening in late 2020. Housed in the historic Kansas City Club Building, this hotel combines Victorian-inspired elegance with modern comforts to offer an unparalleled guest experience. With accolades like being named one of the "Best New Hotels in the World" by Travel + Leisure and holding the title of Kansas City's #1 Hotel on TripAdvisor, Hotel Kansas City represents the pinnacle of refined accommodation and exceptional service. The establishment features 144 exquisitely designed guest rooms adorned with hand-hewn walnut, stained glass windows, and a tasteful fusion of classical and contemporary decor. Beyond its luxurious guest rooms, the hotel boasts several distinguished dining and entertainment venues. Guests can relish culinary delights at the Town Company restaurant or unwind in Nighthawk, a live music cellar cocktail bar. The lobby lounge and bar create a vibrant atmosphere conducive to mingling among guests and local patrons alike. The hotel also caters extensively to event planners with 20,000 square feet of versatile meeting space including historic ballrooms and a stunning 3,000 square foot rooftop event patio overlooking the cityscape. The Front Desk Agent position at Hotel Kansas City is essential to maintaining the hotel’s reputation for exceptional guest service and operational efficiency. This role involves a diverse set of responsibilities focused on enhancing guest satisfaction and contributing to the hotel’s revenue through effective room sales. The Front Desk Agent serves as the first point of contact for guests, providing courteous assistance, answering inquiries about hotel amenities and local attractions, and ensuring a smooth check-in and check-out process. This position requires adherence to the hotel’s uniform standards and safety protocols, fostering an environment of goodwill and professionalism throughout all guest interactions. The Front Desk Agent also supports operational tasks such as managing room assignments based on guest preferences, handling secure financial transactions including cash and credit card payments, and coordinating communication between guests and other hotel departments. Additional duties may extend to assisting with valet, shuttle services, or baggage handling, depending on business demands. Overall, this role is vital in portraying the luxury and hospitality excellence that Hotel Kansas City upholds, making it an ideal position for individuals passionate about providing memorable guest experiences and thriving in a dynamic, upscale hotel environment.

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Ability to work flexible shifts including nights, weekends and holidays
• Strong communication skills
• Basic computer proficiency
• Ability to stand for long periods
• Attention to detail
• Ability to handle cash and credit card transactions securely