Front Desk Agent - Quick Hire!

Heritage Companies is a distinguished hospitality group deeply rooted in the culture, spirit, and traditions of New Mexico. With a strong commitment to offering an exceptional employee experience, Heritage Companies creates a work environment where employees can thrive both professionally and personally. The company boasts a diverse portfolio of hotels, resorts, and dining establishments across New Mexico, providing employees with unique opportunities for growth and career advancement throughout the hospitality industry. By joining Heritage Companies, employees become part of a vibrant community that values quality service, cultural richness, and employee well-being. Located in Albuquerque, New Mexico, Heritage Companies operates the Nativo Lodge, a unique accommodation that showcases the rich heritage and natural beauty of the region. This full-time hourly position (paying between $14.00 and $17.00 per hour depending on experience) is a valuable opportunity to join a team dedicated to delivering unparalleled guest experiences. Heritage Companies offers comprehensive benefits packages, including medical, dental, vision, life insurance, and retirement plans for full-time employees, emphasizing the company's commitment to supporting its workforce. The role of Guest Experience Host at the Nativo Lodge is essential in providing guests with a memorable and seamless stay. Guests are welcomed with warmth and professionalism, setting the tone for their entire experience. As a Guest Experience Host, you will work under the guidance of the Guest Experience Manager or shift Supervisor to ensure all guest needs are met with the utmost care and confidentiality. This position demands a passion for customer service and the ability to communicate the story, inspiration, and unique qualities of the Nativo Lodge and Heritage Companies brand. The Guest Experience Host plays a critical role in facilitating guests' access to local attractions, hotel amenities, and events, offering knowledgeable recommendations tailored to individual preferences. This service-oriented position requires quick thinking and problem-solving skills to respond effectively to guest challenges, ensuring satisfaction and maintaining the high standards that define Heritage Companies. The role also involves using reservation management systems, point-of-sale technology, and basic office software to assist with seamless check-ins, payments, and guest inquiries. Working at Heritage Companies means joining a team that embraces the heritage of New Mexico while promoting innovative hospitality standards. The company supports a positive and collaborative work culture where employees enjoy generous discounts on hotel stays, spa services, and dining at various Heritage Companies properties throughout the state. This comprehensive approach fosters a fulfilling career path with significant benefits and opportunities to grow within the organization. In summary, Heritage Companies offers a unique blend of cultural hospitality, competitive pay, and extensive benefits to individuals passionate about guest service. This role is ideal for those who enjoy engaging with people, sharing local culture, and contributing to an extraordinary lodging experience. If you are seeking a dynamic full-time position in the heart of New Mexico's hospitality scene and desire to be part of a company that values both its guests and employees, the Guest Experience Host position at Nativo Lodge presents an excellent opportunity.

• Must be a passionate people person, as this job is highly interactive and requires superb customer service skills
• Current New Mexico Food Handler Certification and Alcohol Server Certification required
• Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise
• Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing
• Ability and willingness to work flexible hours including weekends, holidays and late nights
• Ability to work on feet for eight hours or more
• Must be able to lift/push/reach for/carry 25+ pounds occasionally
• 6 months to 1 year or equivalent combination of education and experience
• High school diploma or equivalent experience/training