Front Desk Agent - Bend, OR

Sunriver Resort is a premier, full-service resort located in the scenic town of Sunriver, Oregon. Known for its lush landscapes, sporting activities, and family-friendly atmosphere, the resort offers exceptional accommodations and amenities designed to create unforgettable guest experiences. It holds a strong reputation for delivering high-quality service that meets the stringent standards of a AAA Four Diamond establishment. The resort caters to a diverse clientele, from vacationing families and outdoor enthusiasts to corporate groups and special event attendees. Sunriver Resort embraces core values that emphasize trust, commitment, and open and honest communication, fostering a culture that prioritizes both guest and employee satisfaction. The Front Desk Associate at Sunriver Resort is an essential role within the hospitality team, acting as the first and often most lasting impression for guests. This full-time, year-round position requires a friendly, professional, and service-oriented individual who thrives in a fast-paced environment. The Front Desk Associate will manage guest registration, coordinate room assignments, and maintain key control responsibilities while ensuring that all interactions reflect the high standards of the resort. In this role, the associate is pivotal in establishing a welcoming atmosphere by efficiently greeting guests, anticipating their needs, and providing accurate information and assistance throughout their stay. In addition to guest service duties, the Front Desk Associate acts as a liaison among various resort departments such as Housekeeping, Engineering, Sales, and Conventions to ensure seamless communication and outstanding guest satisfaction. They are responsible for maintaining accurate records of room availability, solving guest complaints with prompt follow-up, and facilitating reservations for dining, tours, and activities. The role also includes responsibilities related to valet parking, transportation services, maintaining a clean and safe lobby area, and adhering to the resort’s safety procedures. Sunriver Resort provides its employees with competitive benefits including paid time off, medical and health benefits, a matching 401k plan, free golf and recreational options, and discounted stays at partner properties. This supportive work environment encourages teamwork and personal growth, making it an ideal workplace for individuals passionate about hospitality and guest service excellence. The Front Desk Associate position demands a combination of technical skills, customer service aptitude, and physical endurance to meet the dynamic needs of the resort and its guests.

• High school diploma or equivalent
• Prior hospitality experience preferred
• At least one year customer service experience preferred
• Must be a United States citizen or possess a valid work permit
• Must have excellent phone etiquette
• Must be able to read, write and speak English
• Must have strong computer skills
• Must have strong working knowledge of Microsoft Office programs
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possess excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must be able to stand on feet throughout the shift, with intermittent periods of walking
• Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat)