Front Desk Agent - Apply Now!

Perspective Hospitality is a dynamic company operating in the hospitality industry, focusing on delivering excellent guest services primarily through hotel management and operations. This company prides itself on creating a professional and welcoming environment for both guests and employees. They maintain high standards of service and hospitality, ensuring that each visitor's stay is smooth, pleasant, and memorable. As part of their commitment to quality, Perspective Hospitality offers competitive starting pay, access to paid time off, and an employee health plan to foster a supportive workplace. The role of Front Desk Agent at Perspective Hospitality is critical to the overall guest experience. Front Desk Agents are the first point of contact for guests and are responsible for greeting, registering, and checking out visitors efficiently and courteously. This position requires excellent communication skills, a friendly demeanor, and the ability to manage a variety of tasks simultaneously. Moreover, Front Desk Agents are expected to provide detailed knowledge of the hotel’s facilities and surroundings, helping guests with any inquiries or special needs during their stay. This role typically involves varied working hours including mornings, mid-evening, and evening shifts, with varying days off. The Front Desk Agent will be responsible for managing reservations, handling phone interactions, and coordinating closely with other hotel departments such as housekeeping and concierge services. They also oversee the management of room keys and ensure adherence to safety protocols related to guest information and room security. Prior experience in front desk operations or related positions such as bell desk or night audit is preferred, as it equips candidates with the practical skills necessary to excel in this role. The company values reliability, accuracy, and professionalism, making it essential for applicants to have a thorough understanding of hotel policies, rate management, and guest services protocols. The Front Desk Agent plays a crucial role in maintaining balance in cash handling, solving guest complaints, and working as part of a collaborative team to uphold the hotel’s standards. Employees benefit from ongoing training to stay updated on safety procedures, front desk technology, and customer service techniques. Perspective Hospitality is an equal opportunity employer committed to diversity and inclusiveness, encouraging qualified individuals from various backgrounds to apply. This openness reflects the company's respectful and inclusive culture, aimed at creating a welcoming environment not only for guests but also for its employees. The Front Desk Agent position can be either full-time or part-time, providing flexibility for candidates with different availability preferences. Overall, working at Perspective Hospitality as a Front Desk Agent offers a rewarding opportunity to be part of a professional hospitality team dedicated to exceptional guest service and operational excellence.

• High school diploma or equivalent
• Previous experience in front desk or related roles
• Work authorization in the United States
• Ability to work flexible shifts including mornings, mid-evening, and evenings
• Strong interpersonal and communication skills
• Basic cash handling skills
• Familiarity with hotel safety and emergency procedures