Front Desk Agent - Apply Now!

Perspective Hospitality is a reputable company specializing in hospitality services, renowned for delivering exceptional guest experiences across its hotel properties. Known for its commitment to quality service, the company prides itself on fostering a professional yet welcoming environment for both guests and employees. As a recognized name in the hotel industry, Perspective Hospitality offers its employees competitive pay and comprehensive benefits, reflecting its dedication to employee well-being and satisfaction. This job opportunity is for the position of Front Desk Agent, a dynamic role essential to the smooth operation of the hotel’s front office. The position involves varied shift schedules that include morning, mid-evening, and evening shifts with flexible days off, catering to a work-life balance for employees. The role focuses on greeting, registering, checking out, and assisting guests efficiently and courteously while maintaining the highest standards of hospitality and customer service. Front Desk Agents at Perspective Hospitality are tasked with managing critical front desk functions such as handling reservations, operating front desk computer systems, and ensuring guest satisfaction throughout their stay. This position demands professionalism and a friendly demeanor to make a positive first impression on guests and to handle all guest interactions with tact and efficiency. Agents must also be skilled in using phone systems, managing room keys, processing room charges, and guiding guests about hotel amenities and the surrounding area. The role requires knowledge of hotel policies related to room rates, packages, group arrivals, and departure procedures. Front Desk Agents are responsible for balancing cash drawers, managing guest inquiries and requests, and coordinating with other hotel departments such as housekeeping and concierge to enhance the guest experience. Additionally, the position includes responsibilities like conducting weekly key inventories, completing feedback forms from guests’ comments and complaints, attending front desk meetings, and adhering to all safety and emergency procedures. This position is open to full-time and part-time candidates who are authorized to work in the United States. Perspective Hospitality values diversity and inclusion, ensuring equal employment opportunities for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, or any other protected status. Overall, the Front Desk Agent position at Perspective Hospitality offers a rewarding career opportunity in a supportive and professional environment, with competitive pay, paid time off, and eligibility for the company’s employee health plan. It is ideal for individuals passionate about hospitality who possess excellent interpersonal and organizational skills and who thrive in fast-paced hotel operations environments.

• High school diploma or equivalent
• previous front desk or hospitality experience
• work authorization in the United States
• ability to work flexible shifts including mornings, mid-evenings, and evenings
• strong communication skills
• ability to operate front desk computer systems
• customer service skills
• knowledge of hotel policy and procedures
• ability to manage cash and maintain accurate records
• adherence to safety and emergency procedures