Front Desk Agent - Apply Now!

Highgate Hotels is a premier real estate investment and hospitality management company known for its innovative approach within the hotel industry. Operating as one of the dominant players in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has grown its global footprint with an expanding presence across Europe, Latin America, and the Caribbean. The company's expansive portfolio of properties boasts an aggregate asset value exceeding $20 billion and generates annual revenues surpassing $5 billion. Highgate's portfolio encompasses a wide array of hospitality properties, and the company offers expert guidance throughout all stages of the property life cycle, from initial planning and development to recapitalization and disposition. Highgate distinguishes itself through the development of bespoke hotel brands and by leveraging industry-leading proprietary revenue management tools designed to identify evolving market dynamics. This strategic focus enables Highgate to optimize performance and maximize asset value. The executive leadership team at Highgate consists of some of the most seasoned hotel management professionals in the industry, positioning the company as a trusted partner for top ownership groups and major hotel brands alike. Corporate offices are strategically located in London, New York, Dallas, and Seattle, supporting its operations on a global scale. The current opening is for the position of Front Office Agent at the Hampton Inn Fort Wayne, located at 5702 Challenger Parkway, Fort Wayne, Indiana. This role is hourly compensated and requires an individual dedicated to providing exceptional guest service from check-in to checkout while efficiently managing room revenue and occupancy. The Front Office Agent acts as the initial point of contact for guests, responsible for delivering courteous, attentive, and efficient service. Duties include answering guest inquiries about local dining, transportation, and entertainment options; managing cash and credit in accordance with hotel policies; and being knowledgeable about rates, special promotions, packages, and group bookings. Success in this role demands familiarity with hospitality terminology, emergency procedures, and proficiency in operating the front desk computer system. The agent will handle check-ins and checkouts with a friendly and professional demeanor, maintain clean and orderly work areas, market hotel promotions and guest programs, and assist guests with secure deposit boxes. Additionally, the Front Office Agent must exhibit strong communication skills, the ability to multitask and prioritize duties effectively, and contribute to maintaining safety and efficiency as per Highgate standards. This position is pivotal to guest satisfaction, contributing directly to the overall success and reputation of the hotel.

• High School diploma or equivalent
• Experience in a hotel or related field preferred
• Computer experience required
• Must maintain regular attendance
• Must maintain high standards of personal appearance and grooming
• Comply with Highgate Hotel Standards and regulations
• Must be effective in handling and solving problems
• Must be able to cross-train in other hotel related areas
• Must maintain confidentiality of information
• Must show initiative including anticipating guest or operational needs