Front Desk Agent - Apply Now!

The hiring establishment is a reputable hotel that prides itself on providing exceptional guest services and a welcoming atmosphere for all visitors. As a key player in the hospitality industry, this hotel offers an environment where professionalism, efficiency, and gracious service are paramount. Known for its commitment to quality and attention to detail, the hotel seeks to enhance its guests' experience by employing dedicated and courteous front desk personnel. The hotel maintains an upbeat yet professional ambiance, ensuring guests receive the highest level of care and comfort during their stay. This position is hired on an hourly basis with a competitive rate of up to $20 per hour, offering flexibility and the opportunity to grow within the hospitality sector. The role in question involves performing a broad range of front desk and concierge duties essential for the smooth operation of the hotel. The person in this role is responsible for managing check-in and check-out processes with confidence and professionalism, ensuring that every guest feels welcomed and valued. The front desk agent must accurately handle reservations, maintain records, and adhere strictly to the hotel's cashiering procedures, including credit card handling and shift reconciliations. The position demands excellent communication skills, both in person and over the telephone, as the agent will be the primary point of contact for guests seeking information on room availability, hotel amenities, local attractions, and services. Integral to this role is the ability to anticipate guest needs, provide prompt responses to inquiries, and convey information about hotel services and local area highlights with clarity and enthusiasm. The individual will also have responsibilities in managing messages, mail, wake-up calls, and safety deposit boxes, ensuring confidentiality and efficiency at all times. Attention to detail is critical in verifying guest information, billing data, and other records to maintain the accuracy and security of all transactions. Moreover, the job requires maintaining a clean and organized front desk and lobby area, assisting with reservations by phone, and handling multiple tasks simultaneously in a fast-paced environment. While primarily based at the hotel front desk, some tasks may be completed remotely, requiring self-discipline and effective time management. Candidates should be able to work well under pressure, demonstrating patience, tact, and diplomacy when handling challenging situations or guests. The hotel emphasizes inclusivity and equal employment opportunities, welcoming candidates from diverse backgrounds and providing reasonable accommodations for individuals with disabilities. This role offers an ideal opportunity for individuals seeking to build or advance their career in hospitality, delivering excellent guest service in a dynamic and supportive workplace environment. The ideal candidate will bring a blend of interpersonal skills, attention to detail, and the ability to utilize technology efficiently to adapt to the evolving demands of hotel operations.

• Punctuality and regular and reliable attendance
• Honesty and integrity
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
• Ability to satisfactorily communicate in English speak, read, write with guests, co-workers and management to their understanding