Front Desk Agent ("Agente de Recepcion")

Azul Hospitality is a dynamic hospitality company renowned for its commitment to providing exceptional guest experiences across its portfolio of hotels and resorts. With a focus on excellence, professionalism, and personalized service, Azul Hospitality strives to create a welcoming environment for every guest, ensuring their stay is memorable and enjoyable. The company prides itself on fostering a culture of teamwork, integrity, and continuous improvement, making it a preferred employer in the hospitality industry. Known for maintaining high standards in guest service, Azul Hospitality invests significantly in employee training and development to uphold its reputation for quality and guest satisfaction. The establishment is a part of the vibrant hotel industry, offering a range of services that include accommodation, dining, event hosting, and recreational amenities designed to meet the diverse needs of travelers and guests. The Front Desk Agent role at Azul Hospitality is pivotal in delivering an outstanding guest experience. This full-time position involves a variety of responsibilities centered around guest interaction, including check-in and check-out procedures, managing guest accounts, and providing information about hotel services and local attractions. The Front Desk Agent is often the first and last point of contact for guests, making their role crucial in shaping guests' perceptions and overall satisfaction. Candidates in this role must demonstrate professionalism, efficiency, and a friendly demeanor, ensuring each guest feels welcomed and valued. The role requires handling cash transactions accurately, balancing cash drawers, managing reservations, and utilizing various property management and point-of-sale systems. The agent is also responsible for acknowledging returning guests and rewards members and actively promoting upselling opportunities to enhance the guest's stay. Collaboration with other hotel departments is essential to coordinate guest needs effectively and ensure any special requests or issues are resolved promptly. Physical demands include standing for extended periods, the ability to lift and move equipment, and maintaining an organized front desk area. The role necessitates strong communication skills, attention to detail, and the ability to manage multiple tasks simultaneously. The ideal candidate will have prior experience in the hospitality industry, particularly in front desk or customer service roles, and possess basic computer and mathematical skills. This position requires regular attendance, adherence to company grooming and conduct standards, and participation in training and meetings. Azul Hospitality offers a supportive work environment where employees are empowered to contribute to the company's success and grow their careers in the hospitality sector. The compensation package is competitive and commensurate with experience, emphasizing recognition of employee contributions to guest satisfaction and operational excellence.

• High school or equivalent education
• prior experience in front desk or customer service role preferred
• ability to stand and exert well-paced mobility for up to four hours
• ability to lift up to 45 lbs
• ability to push and pull carts and equipment up to 250 lbs
• ability to use office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, fax machines, and photocopiers
• excellent communication skills
• basic computer proficiency
• ability to work independently and handle multiple tasks
• must maintain a neat, clean and well-groomed appearance
• regular attendance and punctuality
• adherence to company grooming and uniform standards
• compliance with safety and security protocols
• ability to engage with guests patiently and diplomatically
• ability to maintain confidentiality and privacy of guest information
• flexibility to work varying schedules based on business needs