Baggage Foreman - 90070339 - Philadelphia

Amtrak is America's premier railroad passenger service, operating more than 20,000 employees throughout various roles across the United States. As a key connector of businesses and communities, Amtrak plays an essential role in the country's workforce transportation infrastructure. The company prioritizes safety for its passengers, employees, the public, and the environment, maintaining a culture rooted in trust, accountability, and excellent customer service. Amtrak's core principles "Do the Right Thing, Excel Together, and Put Customers First," guide every aspect of its operations and employee behavior, ensuring a customer-centric approach and teamwork environment. The company fosters diversity and inclusion, valuing diverse ideas, backgrounds, and perspectives, dedicated to honoring its rich history while embracing innovation to become a company of the future. The role offered is a Customer Service Representative position responsible for providing passengers with superior customer service either behind the ticket counter or on the station floor or platform. This position involves direct interaction with customers, including greeting, assisting with travel needs, processing various types of tickets, and ensuring an inviting and supportive passenger experience. The ideal candidate will maintain a positive, good-natured attitude at all times and be comfortable speaking on public address systems and operating computer systems specific to Amtrak's operations. This role requires a thorough understanding of Amtrak's ticketing systems such as Arrow, Railres/Stars, and Quik-Trak, and the ability to price tickets correctly according to tariffs. Customer service extends to assistance with special needs, baggage handling, and boarding procedures. The position involves physical tasks such as lifting luggage up to 50 pounds, operating baggage equipment like tow tractors and forklifts, and performing light janitorial duties. Responsibilities also include keeping information racks stocked, working with the Passenger Information Display System, and ensuring all boarding procedures are timely and compliant with company standards. Candidates should have a high school diploma or GED and strong verbal and written communication skills. This is a dynamic role requiring attentiveness to detail, compliance with corporate policies, and a polished professional appearance consistent with the company's uniform and grooming standards. The position offers hourly pay ranging from $29.29 to $39.05, with opportunities for pay increases as governed by collective bargaining agreements. Amtrak provides a comprehensive benefits package, including health, dental, and vision insurance, wellness programs, flexible spending accounts, a 401K retirement plan, life insurance, paid time off, educational reimbursement, Public Service Loan Forgiveness eligibility, Railroad Retirement benefits, and rail pass privileges. Amtrak is committed to maintaining a safe, drug-free workplace consistent with Department of Transportation regulations and conducts thorough pre-employment background checks and drug screenings. The company embraces equal opportunity employment, ensuring all qualified applicants receive fair consideration without regard to race, color, religion, sex, nationality, disability, veteran status, or any other legally protected characteristic.

• must have a high school diploma or GED
• must be skilled in processing all types of Amtrak tickets and understanding tariffs
• must be qualified with Arrow, Railres/Stars and Quik-Trak systems
• must be able to make ticket reports and safeguard company funds
• must be able to perform preventative maintenance on ticketing equipment
• must be able to assist customers with special needs
• must be able to handle luggage and package express and operate related equipment
• must be able to lift up to 50lbs
• must be able to push or pull baggage carts
• must be comfortable speaking on the public address system
• must abide by all corporate and station policies
• must comply with company uniform and grooming standards