Fort Wayne,IN,USA Career:Airport Passenger Service Agent-FWA-Fort

Unifi is a dynamic and fast-growing company specializing in providing exceptional customer service solutions with a strong presence in the aviation industry. Known for its commitment to excellence, Unifi continually strives to enhance the passenger experience by ensuring efficient baggage handling and customer support services. As a company that values innovation, quality, and customer satisfaction, Unifi is dedicated to creating a work environment where employees are empowered to grow professionally while contributing to an essential aspect of air travel convenience and reliability. The role of a Customer Service Agent at Unifi is a pivotal position that directly impacts the satisfaction and overall experience of airline passengers. As the first line of defense for customers, these agents provide face-to-face support, addressing concerns related to baggage pick-up, lost or damaged items, and other related issues with professionalism and efficiency. This position is customer-facing and requires individuals who are friendly, outgoing, and passionate about delivering exceptional service to make every interaction positive and memorable. Customer Service Agents are expected to handle all customer interactions with class and professionalism, maintaining a positive demeanor even in challenging situations to ensure an outstanding level of service. The role demands the use of specialized computer software to accurately track and catalog luggage, which requires a good understanding of technology and attention to detail. Physical fitness is also an important aspect of the job, as employees must be capable of lifting, carrying, pushing, or pulling items weighing up to 70 pounds regularly and performing repetitive lifting of weights between 40 to 50 pounds on raised surfaces. In addition to these tasks, the agents must demonstrate strong communication skills and the ability to multitask effectively while adhering to safety protocols, including being alert to moving vehicles and aircraft and utilizing radio equipment when necessary. Training is a critical component of this role, with agents required to complete ramp and SIDA training to obtain the necessary airport authority identification and security clearance. Unifi offers a comprehensive employment experience with competitive compensation and a full benefits package. The company fosters an exciting and challenging work environment where employees have ample opportunities for career development and advancement as the business continues to expand. Embracing a work culture that supports growth, team collaboration, and customer-centric values, Unifi is an excellent employer for individuals seeking a meaningful role in the aviation service industry with stable prospects and rewards for their dedication and hard work.

• Must be local in-state resident
• High school diploma or GED
• Valid in-state driver’s license
• Ability to pass a pre-employment drug screen
• Ability to pass up to a 10-year background check
• Must be at least 18 years of age
• Authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must complete ramp and SIDA training to obtain airport authority identification security
• Must be able to carry heavy items up and down jetway stairs
• Must be able to be alert to moving vehicles or aircraft and use radio equipment