Food & Beverage Supervisor

Desert Diamond Casino (DDC) located in Glendale, Arizona, is a premier gaming and entertainment establishment operated by the Tohono O'odham Gaming Enterprise. It offers world-class amenities including a vibrant casino floor, diverse dining options, and engaging entertainment experiences. As a key player in the regional entertainment and gaming industry, Desert Diamond Casino prides itself on exceptional customer service, commitment to community values, and a dedication to providing a safe, fun, and memorable experience for all guests. The Food and Beverage Supervisor role at Desert Diamond Casino is a full-time position offering a starting pay dependent on experience (D.O.E). This role operates under the direct supervision of the Food and Beverage Assistant Manager and is essential in maintaining professional, efficient, and courteous food and beverage operations. The primary focus is to deliver outstanding guest service by fostering strong relationships with both guests and team members while ensuring compliance with all regulatory standards including Title 4 (Arizona Liquor law) and Tohono O'odham Gaming Enterprise internal controls. This supervisory position plays a crucial role in coordinating activities between the culinary staff and service teams to exceed guest expectations through quality control, proper presentation of food and beverage items, and maintaining hygiene and safety standards. The supervisor is responsible for overseeing the cleanliness and organization of the work areas and ensuring adherence to tribal, state, federal health, and food safety codes. They oversee training programs for team members, ensuring consistent positive results and development of staff skills. In addition to operational duties, the Food and Beverage Supervisor is tasked with administrative responsibilities such as effectively managing scheduling, labor control, ordering inventory through procurement systems, maintaining par levels, and monitoring team attendance. The role requires the ability to conduct fair and constructive performance evaluations, contribute to management meetings, and support the overall growth and efficiency of the food and beverage department. The position demands a high level of energy, motivation, leadership, and interpersonal skills to create a cohesive and positive work environment. The supervisor must promote teamwork, demonstrate respect and sensitivity towards guests and staff, and uphold the Desert Diamond Casino's Spirit of Service Standards. Flexibility and the ability to adapt to changing responsibilities are essential, as the casino environment is dynamic and fast-paced. This role is physically demanding, requiring the ability to stand for long periods, handle physical tasks such as lifting up to 50 pounds, and work in a sometimes noisy and smoky casino and restaurant setting. Shift work including evenings, weekends, holidays, and potentially graveyard shifts is expected. Team members must also maintain a professional appearance and communication standards, including phone and radio etiquette. Overall, the Food and Beverage Supervisor at Desert Diamond Casino is a pivotal role that supports both the operational success and guest satisfaction goals of the enterprise, making it an excellent opportunity for dedicated and skilled hospitality professionals.

• High school diploma or GED
• Minimum 1 year recent supervisory dining room or food service experience
• Experience in cash handling and enforcing alcohol service regulations
• Must be 18 years of age or older
• No felony, theft or stealing convictions
• Ability to pass pre-employment drug and alcohol screen
• Ability to pass background investigation
• Must obtain and maintain a gaming license
• Must have high energy and motivated personality
• Knowledge of food and beverage laws and health codes
• Ability to obtain Food Handlers card
• Ability to obtain TIPS certification
• Effective communication skills
• Ability to work under stressful conditions
• Ability to lead and cooperate in a team
• Must present a neat and professional appearance
• Must follow professional phone and radio etiquette
• Must be flexible to assume other duties as assigned
• Physical ability to perform job duties including lifting up to 50 pounds
• Availability to work evenings, weekends, holidays, and graveyard shifts
• Must adhere to casino attendance policies