Food & Beverage Assistant Manager - Glendale, AZ

Desert Diamond Casinos is a prominent gaming and entertainment enterprise that prides itself on delivering exceptional guest experiences through its various venues, including multiple casinos and food and beverage outlets. Located in Glendale, Arizona, the Desert Diamond Casino (DDC) offers a vibrant atmosphere where hospitality meets entertainment. This full-time position is based at the DDC Glendale location, a dynamic environment known for its commitment to quality service and adherence to strict operational standards. The starting pay for this role varies depending on experience (D.O.E.), making it a competitive opportunity for seasoned professionals seeking a rewarding career in the food and beverage industry within the casino and hospitality sector. The Food and Beverage Assistant Manager role at Desert Diamond Casino is critical in ensuring seamless operations within the food court, bar, or restaurant venues. Reporting directly to the Food Court Manager, Bar Manager, or Restaurant Manager depending on the assigned venue, this role involves supervising day-to-day food and beverage operations to uphold professional, efficient, and courteous service. The Assistant Manager plays a hands-on leadership role, interacting directly with guests and team members to foster a positive and welcoming environment. Responsibilities include training staff, organizing workloads, and ensuring that all service delivery exceeds guest expectations. A thorough understanding of Title 4, Arizona liquor laws, and internal controls is vital, as this role involves compliance with numerous regulations including health and safety standards specific to tribal, city, state, and federal mandates. In this position, the Assistant Manager works closely with culinary teams to maintain high quality food presentation and service standards. They are responsible for maintaining a safe, clean, and professional environment in all areas of operation, including coordinating timely repairs and ensuring compliance with sanitation laws and food safety codes. Additionally, the role requires managing inventory, ordering non-food items, filling warehouse requisitions, and scheduling staff to ensure efficient coverage for various functions and shifts. This multi-faceted role demands a leader who can not only manage resources and team performance but also respond to and resolve customer complaints effectively, delivering exceptional guest service. The ideal candidate will be someone with a solid background in restaurant and food service management, excellent communication skills, and a thorough knowledge of dining and buffet operations. Training and certification requirements include obtaining a Food Handlers card and TIPS certification, which underscore the company’s commitment to maintaining a safe and legally compliant food and beverage operation. Physical demands encompass standing for long periods, lifting weights up to 50 pounds, and working in a high-energy environment with exposure to second-hand smoke and noise typical of casino venues. Overall, this is an excellent opportunity for professionals passionate about the food and beverage industry and looking to advance their leadership skills in a fast-paced, customer-focused gaming and entertainment environment. The position emphasizes teamwork, compliance, guest satisfaction, and operational excellence, aligning with Desert Diamond Casino’s mission to provide memorable experiences and uphold the highest standards in service delivery.

• High school diploma or GED
• Five years of recent dining room food service or restaurant management experience
• Must be 18 years of age or older
• No felony, theft or stealing convictions
• Must successfully pass pre-employment drug/alcohol screen
• Must pass background investigation
• Must obtain and maintain a gaming license
• Ability to obtain Food Handlers card
• Ability to obtain TIPS certification
• Excellent written and verbal communication skills
• Ability to work in a stressful and busy environment
• Ability to stand for extended periods
• Ability to lift/move up to 50 pounds
• Must follow all Tohono O’odham Gaming Enterprise policies and procedures including internal controls