Food and Beverage Manager - Louisville, KY

This job listing is for a Restaurant Manager position at a reputable hotel, highlighting a dynamic opportunity to oversee the restaurant and possibly other outlets such as the Lounge, Room Service, and Pool Bar. The establishment is a professional hospitality business focused on delivering top-tier guest experiences while maintaining profitable operations. This role breathes life into the service culture of the hotel, ensuring every guest receives excellent service and every team member is managed with care and leadership. The hotel is committed to upholding values like Fun, Accountability, Concern for Others, Continuous Improvement, and Trust, which lay the foundation for a positive and productive work environment. The Restaurant Manager serves as a key leadership figure, responsible for managing daily operations, supervising staff, enhancing customer satisfaction, and promoting financial success. They must adeptly balance guest service excellence with operational efficiency, ensuring that food and beverage services meet high standards consistently. This role demands a strong communicator with effective listening skills, initiative, and the ability to work both independently and collaboratively. Key attributes include exercising sound judgment and discretion, multi-tasking in fast-paced environments, maintaining composure under pressure, demonstrating professionalism and integrity, and leading by example. They will handle critical functions such as enforcing cash handling policies, preparing work schedules aligned with labor productivity goals, coordinating supply purchases and inventory management, and developing training programs and standard operating procedures. Additionally, this manager ensures regulatory compliance with local and state beverage laws, maintains food and beverage controls, and actively participates in day-to-day restaurant activities including hosting, serving, or cashier duties if required. Managing guest feedback, maintaining cleanliness and decorum, controlling costs, and adhering to safety policies are essential to supporting the overall guest experience and operational goals. The Restaurant Manager also holds a pivotal role in safety orientation, training, and compliance, reinforcing workplace safety standards customized to their department. They are expected to provide leadership that motivates staff, addresses concerns with timely problem resolution, and supports high morale and performance. Leadership responsibilities extend to interview and training procedures, payroll management, attendance oversight, and collaboration with the General Manager and Human Resources on staffing matters. The position demands a minimum of two years’ supervisory customer service experience, including at least one year in full-service dining and preferably management experience. Physical demands include extended periods of walking, standing, bending, and lifting up to 50 pounds, with flexible working hours including nights, weekends, and holidays. The hotel values a professional appearance and punctual attendance to meet the expectations of its discerning clientele. This comprehensive role offers an exciting leadership challenge within a hotel environment that thrives on delivering outstanding hospitality experiences. The ideal candidate will possess strong analytical, problem-solving, and organizational skills combined with a passion for developing teams and providing exceptional guest service. This role not only drives operational success but also supports a culture grounded in company values, safety, continuous improvement, and guest satisfaction, positioning the restaurant and hotel outlets for continued excellence and profitability.

• Legally authorized to work in the United States
• must complete I-9 form within first three days of employment
• pass background check
• able to work flexible schedules including nights, weekends and holidays
• minimum two years supervisory customer service experience
• at least one year full-service dining experience
• high school diploma or equivalent
• physical ability to stand, walk, bend, and lift up to 50 pounds
• ability to work under pressure and multitask
• effective communication skills
• ability to follow safety policies and instructions
• maintain professional appearance and punctuality
• able to work extended hours if necessary
• willing to perform additional duties as assigned