Floating General Manager

InTown Suites is a well-established hotel chain that offers affordable extended stay accommodations throughout various markets. Known for providing clean, comfortable, and convenient lodging options, InTown Suites caters primarily to travelers seeking cost-effective lodging without compromising on essential amenities and service quality. The company focuses on delivering exceptional guest experiences by maintaining high standards of cleanliness, safety, and customer care while ensuring a welcoming environment for all its guests. With multiple properties across strategic locations, InTown Suites is dedicated to operational excellence and continual growth in the hospitality industry. The role of Floating General Manager at InTown Suites is a dynamic and versatile position designed to support the operational needs of multiple hotel properties within a designated market. This position involves temporarily managing hotel properties during periods when the regular General Manager is unavailable due to off days, vacation, or other absences. The Floating General Manager provides essential leadership to sustain seamless hotel operations, uphold service quality, and maintain guest satisfaction. Additionally, the Floating General Manager undertakes short-term assignments that can extend beyond standard managerial duties to encompass local marketing efforts, staff training initiatives, and quality assurance improvements as guided by the Regional Operations Manager. This role requires a high degree of adaptability because it involves frequent travel—up to 90%—within the market, which sometimes necessitates overnight stays at various hotel locations. The Floating General Manager must proficiently oversee the day-to-day functions of properties to ensure smooth operations, including managing front office activities, overseeing maintenance needs, addressing life safety concerns, and controlling costs to meet or exceed budget goals. A deep understanding of guest relations, staff development, and salesmanship within a competitive hospitality environment is crucial to succeed in this role. Employing a hands-on approach, the Floating General Manager plays a significant part in enhancing team performance by providing training, support, and leadership to property staff, driving local marketing initiatives, and continuously monitoring competitive market conditions. They are also responsible for reporting safety or policy violations and addressing any guest issues promptly while keeping the Regional Operations Manager informed. This role requires not only operational competence but also excellent communication skills, problem-solving capabilities, and a commitment to delivering superior guest experiences. Ideal candidates will bring at least three years of management and supervisory experience in the hospitality or related industry, coupled with strong computer proficiency, including familiarity with front office management systems. The position demands the ability to handle multiple tasks efficiently under pressure, demonstrate good judgment and decision-making abilities, and exhibit flexibility with a willingness to work long hours as business needs dictate. InTown Suites offers comprehensive benefits, including health, dental, and vision insurances, 401(k) with company match, paid time off, and career development opportunities. With a supportive and structured onboarding program, this role provides a promising career path for professionals eager to thrive in a multi-property hotel management environment.

• Minimum 3 years experience in management and supervisory experience is required
• High school diploma is preferred but not required as any combination of education and experience equivalent to graduation from high school is considered
• Possess a valid driver’s license, current auto insurance, and a functioning automobile
• Ability to read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc
• Ability to read, understand, and interpret information found in a variety of reports and other internal hotel information
• Sufficient mathematical skills in order to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc
• Possess general computer proficiency and possess thorough knowledge of Front Office/Front Desk management
• Possess thorough knowledge of related department operations, which includes service standards/techniques, guest relations and etiquette, and up selling techniques in order to ensure the effective operation of the front office and related departments
• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication
• Ability and flexibility to work long hours on a regular basis and as business conditions demand
• Ability to manage multiple activities often in stressful situations, organize oneself/one’s work, and the efforts of others
• Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
• Salesmanship and knowledge of the local competitive landscape