Field Services Technician - Melbourne Orlando International Airport

ESP Global Services is a reputable IT support company with a strong presence in the aviation industry, known for delivering customized 24/7 global IT support solutions since 1992. Specializing in catering to complex and fast-paced environments such as airports and airlines worldwide, ESP Global Services combines a dedicated service delivery team with extensive expertise to manage over 1,000 tickets daily for more than 200 customers. The company is recognized for its customer-centric approach and tailored IT services that address the unique challenges of international businesses with expansive campus areas and strict security protocols. With ISO accreditations in Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, ESP maintains the highest standards of ethics, compliance, and security, fully aligning with ITIL best practices. The company fosters a diverse and inclusive workplace culture, emphasizing personal and professional development through comprehensive training programs and a commitment to employee growth. The role of Field Services Technician at ESP Global Services offers an exciting opportunity to join this dynamic company as a part-time employee (0-20 hours per week). In this position, you will be responsible for maintaining the continuity of service for all components of the airport passenger processing system. This includes troubleshooting and resolving a variety of technical issues, some of which may require specialist knowledge. Your day-to-day responsibilities will involve performing regular routine and preventive maintenance on passenger processing equipment, responding promptly to customer incidents and service requests escalated through the Global Service Desk, and achieving resolutions within agreed service level agreements (SLAs). You will also manage airline host and connectivity issues and provide high-quality communication to keep colleagues and senior staff updated. The position encourages proactive engagement, including supporting and mentoring Airport Technicians on-site, identifying hardware needs, and conducting regular floor checks to prevent potential incidents. Ideal candidates for this role will have a minimum of one to two years’ experience supporting Microsoft Desktop software both onsite and remotely, familiarity with ticketing systems, and knowledge of network protocols, server hardware, and configurations. Prior experience in airport technical support is desirable but not mandatory. You must be comfortable working in the physically demanding airport environment, including lifting equipment weighing up to 50 pounds and standing or kneeling for extended periods while using mechanical tools. Working at ESP Global Services means joining a team deeply committed to diversity, inclusion, and belonging, where individual uniqueness is valued and celebrated. The company offers robust professional development opportunities, including unlimited access to personal and technology training aligned with career goals. You will be part of a culture that prioritizes excellence with ISO 9001 certification reflecting a dedication to quality and superior customer service. Additionally, the company provides essential benefits such as parking at the location and tools to support your work. Overall, this part-time Field Services Technician role is perfect for motivated individuals seeking to grow their IT careers within the thriving airport group environment, supported by a strong culture of learning, development, and service excellence.

• Able to lift or push 20-50 pounds of equipment
• Able to stand or kneel for extended periods
• Able to use mechanical tools
• Motivation to develop a career in IT within an airport group
• Commitment to service excellence
• Strong communication skills