Fairfield Inn & Suites Indianapolis East - Assistant General Manager OEM

Fairfield Inn & Suites Indianapolis East is a renowned hotel, part of the Marriott family, known for its commitment to value, service, and guest satisfaction. Conveniently located just 7 minutes east of Downtown Indianapolis via I-70, the hotel offers easy access to major local attractions such as the Indianapolis Convention Center, Lucas Oil Stadium, NCAA Hall of Champions, Conseco Fieldhouse, Indiana State Fairgrounds, Indianapolis Museum of Art (IMA), Indianapolis Motor Speedway, Broad Ripple, and Butler University. The property boasts newly renovated guest rooms equipped with new furniture, double pillow top mattresses, and bedding, along with modern amenities such as 37 flat-panel TVs with high-definition viewing. Guests can enjoy a range of facilities including room service, complimentary breakfast, a heated indoor pool and whirlpool, fitness center, and business library. The unique multi-hotel complex location also provides guests access to a full-service Marriott hotel on the same campus, which features a newly renovated indoor pool, expanded fitness center, and restaurant, creating a superior experience suitable for both business and leisure travelers. As an Assistant General Manager at Fairfield Inn & Suites Indianapolis East, you will play a crucial role in driving the hotel's operational success and delivering exceptional guest experiences. This overtime-eligible managerial position requires you to step in for the General Manager when necessary, supervising multiple departments and focusing on operational excellence, guest satisfaction, and financial performance. Your responsibilities will include supporting the General Manager in managing recruitment, hiring, and continuous training of Guest Services staff, ensuring all team members uphold the highest service standards through corporate-approved training programs. Leadership, problem-solving, and communication skills are essential as you will be expected to resolve workplace issues proactively, maintain open communication with guests and staff, and lead by example in fostering a culture of empowerment and growth. Your role will also involve financial oversight where you will work with relevant data to aid in revenue generation and cost control, ensuring the hotel meets its profitability goals. Organizational skills and attention to personal appearance standards are important to represent the brand professionally. This position is designed for individuals with at least 5 years of progressive experience in hotel operations, especially within Rooms or Food & Beverage departments, or equivalent combinations of education and experience. Supervisory experience is mandatory, along with the ability to handle high-pressure situations with composure and effectiveness. Certification in areas such as Food Handling, Alcohol Awareness, CPR, and First Aid may be required to comply with regulations. Joining Fairfield Inn & Suites means becoming part of a hotel that values employee development, guest satisfaction, and operational excellence, all within a supportive and amenity-rich environment.

• At least 5 years of progressive experience in Rooms or Food & Beverage department in a hotel or a 4-year college degree with 2 to 3 years of related experience or a 2-year college degree with 3 to 4 years of related experience
• previous supervisory experience required
• must be effective in handling stressful, high-pressure situations while maintaining composure and objectivity
• compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR and First Aid