(EWR) Part-Time Lead Cabin Appearance Agent - NYC, NY

United Ground Express is a prominent regional airline service provider dedicated to delivering efficient and reliable ground operations. Operating as a vital ground handling arm for major airlines, United Ground Express specializes in aircraft services, including passenger assistance, baggage handling, and aircraft appearance maintenance. The company is committed to maintaining high safety and service standards through a professional and well-trained workforce, ensuring seamless ground support operations for their airline partners. United Ground Express promotes a supportive and inclusive work environment, offering opportunities for career advancement, competitive wages, and comprehensive benefits packages. The company values diversity and equal opportunity, providing an accommodating workplace for all employees and applicants. The role of Lead Cabin Appearance Agent at United Ground Express centers on maintaining the cleanliness and readiness of aircraft cabins to ensure an exceptional travel experience for passengers. This position requires a responsible and detail-oriented professional who can manage daily operations and lead a team of cabin appearance agents effectively. The Lead Cabin Appearance Agent oversees the removal of trash, cleaning and restocking of lavatories, and ensuring that all seats, tray tables, and seat back pockets are thoroughly cleaned. This role includes conducting daily equipment checks, completing security searches, and using personal protective equipment such as face shields and hearing protection to maintain safety standards. In addition to hands-on cleaning duties, the Lead Cabin Appearance Agent is a critical team leader who provides coaching, instruction, and direction to employees. They work closely with dispatchers and supervisors to assign tasks, monitor progress, and ensure operational efficiency. Strong communication skills are essential as the role involves coordinating with various hub service agents and maintaining professional relationships with colleagues, airline employees, and airport authorities. Any incidents, accidents, or customer service issues must be properly documented and reported. This role also demands the ability to work flexible shifts, including day and night, weekends, and holidays, with mandatory overtime as required by operational needs. Candidates must be physically capable of performing various strenuous activities such as bending, stooping, climbing, and working in confined areas. The position necessitates alertness for moving vehicles and aircraft and proficiency in reading and interpreting aircraft weight and balance instructions, hazardous material labels, and baggage routing. Applicants must be eligible for necessary credentials and regulatory clearances including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal requirements. The Lead Cabin Appearance Agent plays a pivotal role in ensuring that aircraft cabins are maintained in a safe, caring, dependable, and efficient manner at all times, directly impacting the overall quality of the airline's ground operations. United Ground Express offers competitive wages and benefits, including earned paid time off and discounted travel for employees and their immediate families. The company is committed to the professional growth and career advancement of its employees, making the Lead Cabin Appearance Agent role an excellent opportunity for those seeking to develop their skills and advance within the aviation ground services industry. The selection process includes a comprehensive interview to assess job qualifications, emphasizing the company’s dedication to hiring qualified and committed individuals dedicated to maintaining high operating standards.

• High school diploma or GED preferred
• minimum of 18 years old
• must possess a valid state issued driver's license
• excellent communication skills
• must be able to read, write, and speak English fluently
• ability to operate a computer or tablet to enter and retrieve data
• must be willing and able to perform a variety of physical activities including bending, stooping, climbing, and working in tight spaces
• must be able to be alert to moving vehicles or aircraft and use radio equipment
• must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
• eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
• legally authorized to work in the United States without sponsorship
• must be able to work during day and night shifts, weekends, and holidays
• mandatory overtime may be required based on operational need
• successful completion of interview required to meet job qualifications