Events Group Coordinator - $28 per HOUR

Marriott International is a globally renowned hospitality company that operates a broad portfolio of hotels and related lodging facilities around the world. Known for its commitment to quality service, innovation, and diversity, Marriott continually strives to provide its guests with memorable experiences during their stay. One of its prestigious brands, the JW Marriott, represents the luxury segment of the company and is comprised of more than 100 luxury hotels located in major cities and prime resort destinations worldwide. JW Marriott emphasizes employee satisfaction, believing that happy employees lead to happy guests. The company fosters a supportive work environment where associates are empowered to be confident, innovative, genuine, and intuitive, carrying on the legacy and values set by the founder, J. Willard Marriott. Employees benefit from opportunities for training, development, recognition, and a culture that prioritizes holistic well-being and camaraderie among a diverse group of colleagues. The Newport Beach Marriott Bayview, located at 500 Bayview Circle in Newport Beach, California, is seeking a full-time, seasonal Reservations Agent to join their dynamic team. This non-management role offers an hourly wage of $28.00 and involves handling all room reservation processes including requests, changes, and cancellations via telephone, fax, or email. The Reservations Agent is responsible for identifying guest needs related to room bookings, determining the appropriate room types, confirming availability and rates, and explaining guarantee policies and cancellation rules to callers. A strong focus on exceptional customer service is essential, as the agent must address special requests, answer questions about hotel facilities and services, and utilize sales techniques to maximize revenue. In this role, the agent will also manage VIP reservation information, accurately enter and access reservation data in the reservation system, and resolve any difficulties encountered by guests. Effective communication and coordination with other hotel departments are crucial, particularly when overseeing room blocks for groups and ensuring billing accounts are correctly set up in compliance with company policies and accounting standards. The agent is expected to maintain a professional appearance, adhere to company policies and confidentiality standards, and provide inclusive service that accommodates guests with disabilities. Additionally, the role involves general administrative duties such as preparing accurate documentation, using proper telephone protocols, and maintaining organized records. Physical requirements include the ability to move items weighing up to 10 pounds without assistance. By joining the Newport Beach Marriott Bayview team, the Reservations Agent becomes part of a global organization dedicated to advancing the art of hospitality. Marriott International champions workplace diversity and inclusion and is an equal opportunity employer. This position offers the chance to deliver the brand's promise of "A wonderful hotel experience, always" through attentive and thoughtful service that anticipates and meets guest needs. The environment promotes personal and professional growth, teamwork, and the pursuit of excellence, enabling employees to thrive and become the best versions of themselves.

• High school diploma or equivalent
• at least 1 year of related work experience
• ability to move, lift, transport, push, pull, and position objects that weigh 10 pounds or less without assistance
• willingness to work full time
• excellent communication skills
• ability to follow company policies and procedures
• no supervisory experience required