Events Coordinator

The Michaels Companies, Inc. is North America's leading specialty retailer of arts, crafts, framing, floral, wall décor, and merchandise for makers and do-it-yourself home decorators. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, as well as online platforms Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, and MakerPlace by Michaels, which is a marketplace dedicated to handmade goods. At Michaels, creativity is not just a business; it is a passion that fuels meaningful experiences for customers of all ages. Known as the best place for all things creative, Michaels thrives on inspiring its customers to explore their artistic capabilities while providing high-quality products and engaging services. This role is based in the Louisville-Westport, KY store and focuses on planning, coordinating, and facilitating events, including children’s birthday parties and various craft classes, to ensure a stress-free, fun, and engaging experience for all guests. Beyond event coordination, this position emphasizes delivering excellent customer service by assisting customers with their shopping needs and ensuring a swift and friendly checkout process. The Event Coordinator is responsible for a wide range of duties including operational tasks such as truck unloading, merchandising, and maintaining store recovery standards, all designed to uphold the company’s brand promises. The Event Coordinator must skillfully handle multiple events simultaneously, engaging guests from young children to seniors by creating an immersive environment of creativity and joy. Responsibilities include demonstrating craft projects, performing face painting, managing party add-ons like goody bags and balloons, and maintaining clear communication with clients and store teams. The role also involves several administrative duties such as answering emails, making phone calls, and completing paperwork. Flexibility to adjust plans based on client feedback and needs is crucial, as is preparedness with backup plans for unforeseen circumstances. Customer experience is central in this role; the coordinator helps customers locate products, explains benefits of the rewards program and private label credit cards, and supports omni-channel processes including Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS). The position requires participation in stock processes, merchandise recovery and maintenance, and adherence to safety and shrink programs. The coordinator must reflect company values by interacting respectfully and positively with customers and team members alike, even in challenging situations, thereby serving as a role model. The work environment includes handling physical activities like standing for long periods, lifting, bending, and accessing high shelves, sometimes in climate-controlled areas and occasionally outdoors during certain duties. This position involves evening, weekend, and early morning shifts to meet store operational needs. Michaels is committed to providing a safe and inclusive work environment, offering accommodations as needed to qualified individuals. The company prioritizes employee wellbeing and offers a comprehensive benefits package including medical, dental, and vision insurance, paid time off, tuition assistance, and generous employee discounts. This full-time or part-time position at Michaels represents a unique opportunity to join a vibrant team dedicated to fostering creativity and delivering exceptional customer experiences.

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Ability to bend, lift, carry, reach, and stretch regularly
• Ability to lift heavy boxes and access high shelves using ladder or equipment
• Compliance with federal, state, and local legal requirements
• Willingness to work nights, weekends, and early mornings
• Ability to perform physical tasks assigned
• Ability to engage respectfully and positively with customers and team members
• Capability to participate in store operational activities including truck unload, stocking, and merchandising