Events Concierge and Coordinator - Quick Hire!

The Event Concierge & Coordinator program is a specialized service designed to exceed the expectations of meeting planners and guests at a premier hospitality establishment. This role is pivotal within the hotel's event management framework, ensuring seamless coordination and exceptional client satisfaction through proactive service and attentive customer care. The establishment is dedicated to providing an unmatched experience for all clients by maintaining impeccable standards in event execution and guest relations. This position offers an hourly wage of $30.00, emphasizing the importance of high-quality service and commitment to excellence within a dynamic, fast-paced environment. The Event Concierge & Coordinator plays a crucial role as the liaison between the hotel and the meeting planners, operating as the eyes, ears, and hands on the ground to guarantee that all function rooms meet client specifications before events commence. This role involves double-checking facilities and equipment, ensuring that every detail aligns perfectly with the client's needs. The cornerstone of this position is immediacy and responsiveness—answering all guest requests within five minutes and resolving issues within fifteen minutes to maintain flawless event experiences. Acting as the constant presence on the floor, the Event Concierge & Coordinator anticipates and addresses the personal and practical needs of planners and guests alike. From tracking down lost boxes to supplying essential items such as scissors or doorstops, and even delivering a meeting planner's first cup of coffee, this role embodies proactive hospitality. The successful candidate will demonstrate exceptional customer service skills, keen initiative, excellent time management, and the ability to juggle multiple demands and deadlines efficiently. Administrative support forms an integral part of the job, assisting Events and Sales Managers with processing event leads, customer account management, follow-up communications, and report preparations. The Event Concierge & Coordinator will also coordinate closely with other departments to ensure smooth event execution from start to finish, exemplifying teamwork and excellent communication. Additional responsibilities include managing all aspects of group block servicing for rooms-only groups. This task involves coordinating rooming lists, monitoring reservation updates, handling special requests, and keeping track of cutoff dates. Preparing and distributing group resumes and room block reports to relevant departments fosters operational alignment across the hotel. Ensuring rate accuracy, billing instructions, and payment methods are confirmed prior to guest arrivals is essential to the role. Proactive communication with group contacts, troubleshooting issues as they arise, and maintaining guest satisfaction throughout the booking lifecycle are core duties. Collaborating with the Front Office and Revenue Management teams ensures inventory control and optimizes block utilization. Supporting sales managers with contract transitions and post-stay follow-ups further highlights the versatility and customer-centric approach required in this role. Service essentials expected from the Event Concierge & Coordinator include greeting every guest with a smile, using guests' names whenever possible, providing quick and efficient service, offering assistance proactively, and always inviting guests to return. This position is ideal for someone passionate about fostering customer loyalty through attentive, personalized service and event management excellence. All qualified candidates will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, reflecting the company's commitment to diversity and inclusion.

• high school diploma or equivalent
• previous experience in hospitality or event coordination preferred
• ability to work flexible hours including weekends and holidays
• strong organizational skills
• attention to detail
• excellent problem-solving abilities
• ability to stand and move for extended periods