Event Parking Coordinator - Quick Hire!

The University of Denver is a private institution located in Denver, Colorado, known for empowering students and fostering a difference-making community. It offers a vibrant educational environment supported by various specialized departments that manage the university's physical resources, including Capital Projects and Planning, Facilities Management, Parking & Mobility Services, Auxiliaries & Real Estate, and Business & Operations. The university is committed to providing a healthy and safe educational environment for its campus community through dedicated service and innovative management of its facilities. Within this framework, the Department of Facilities Management plays an essential role in maintaining this environment, ensuring operational excellence and seamless services across all campus units. This particular role is a Staff Full-Time position based in Denver, Colorado, within the Facilities Planning & Management division, specifically under Facilities Parking. The position involves direct customer service to both the university community and external clients, acting as the frontline representative who interacts with faculty, staff, students, and guests. Key responsibilities include answering inquiries, providing directions, fulfilling permit requests, and coordinating daily parking operations, especially related to events and special visitors. The role's primary focus is managing parking inventory for special event visitors while minimizing inconvenience for DU permit holders. It requires careful coordination with multiple campus departments and maintaining a master calendar for parking events. Beyond managing permits, the position entails adjudicating and responding to parking citation appeals, ensuring accurate billing and record-keeping, and often assisting with training new personnel in both office and field duties. This role demands a high level of customer service, communication, and organization skills, as the individual must handle a wide range of tasks including phone and data management, dispute resolution, and financial transaction oversight using systems like PowerPark FLEX. Attention to detail, the ability to work under pressure, and proficiency with Microsoft Office software are crucial for success. The university values individuals who can engage professionally with the public, maintain composure during stressful situations, and apply sound judgment to resolve various issues. Working conditions include a standard office environment with moderate noise and occasional interruptions, requiring the ability to work extended periods in front of a computer and move around campus as needed. The position offers a competitive hourly wage of $21.50 to $22.50 with a comprehensive benefits package including medical, dental, retirement plans, paid time off, tuition benefits, and an ECO pass. The work schedule is Monday to Friday from 8:00 a.m. to 4:30 p.m. Applicants are encouraged to apply via the university's online job portal by the specified deadline, providing a resume and cover letter. The University of Denver is an equal opportunity employer committed to diversity and inclusion, ensuring non-discrimination in all aspects of employment.

• High school diploma or equivalent
• 2-4 years of related work experience in customer service, billing, or scheduling
• Proficiency in Microsoft Office Suite
• Valid Driver's License
• Ability to pass a complete background check with no criminal or felony convictions
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Strong mathematical skills including basic arithmetic, rates, ratios, percentages, and complex financial reports interpretation
• Ability to apply common sense to follow instructions and solve problems
• Ability to handle stressful and emotional situations professionally
• Must be able to work Monday through Friday, 8:00 a.m. to 4:30 p.m.
• Ability to work extended periods in front of a computer and move around the office and campus as needed