Event Operations Manager - Quick Hire!

Lucky Strike Entertainment, formerly known as Bowlero Corp, is one of the world’s premier location-based entertainment platforms with a strong presence across North America boasting over 360 exciting locations. The company offers diverse experiential entertainment options including bowling, amusements, water parks, and family entertainment centers, creating fun and memorable experiences for guests of all ages. Lucky Strike Entertainment also owns the Professional Bowlers Association, the major league of bowling, which is a dynamic media property with millions of fans worldwide. This innovative and fast-growing company prides itself on blending entertainment with social interaction, providing endless opportunities for personal and professional growth within the hospitality and entertainment industries. The role of Event Operations Manager at Lucky Strike Entertainment is uniquely engaging and perfect for someone who thrives on orchestrating flawless social events in a vibrant and lively atmosphere. This is not your typical office job - the position combines elements of event management, team leadership, and guest service excellence within a fun environment filled with bowling, arcade games, amazing parties, and delicious food. As an Event Operations Manager, you will be responsible for overseeing a team of Event Hosts who work tirelessly to ensure every event runs smoothly and that guests leave satisfied and eager to return. Reporting directly to the General Manager, the Event Operations Manager plays a crucial part in the success and reputation of the venue. This role requires someone with outstanding organizational skills, leadership ability, and a passion for guest service. Your responsibilities will include hosting special events, coordinating with the sales and operations teams to deliver seamless experiences, and ensuring that every client and guest’s expectations are not only met but exceeded. Essential duties encompass managing event setups, handling team scheduling, utilizing client databases for forecasting, and enforcing human resources policies when necessary to maintain a high-performing and motivated staff. Flexibility is key, as the events industry often demands working varied shifts including nights, weekends, holidays, and extended hours. Seeking an individual with at least one year of management experience and more than two years of banquet captain experience, the ideal candidate will possess a bachelor’s degree along with a broad understanding and experience in food and beverage, hospitality, and event planning and execution. Knowledge of point-of-sale systems, proficiency in Microsoft Office Suite, and experience with database software are advantageous for this role. You will be a rock-solid communicator with excellent interpersonal skills and a guest-focused mindset that inspires your team to deliver exceptional hospitality. The physical nature of this role requires you to be comfortable walking, standing, bending for extended periods, and occasionally lifting objects with assistance. At Lucky Strike Entertainment, employees enjoy a performance-based incentive program alongside a comprehensive total rewards package that includes healthcare coverage and a host of other benefits designed to support your well-being and career growth. This is an exciting opportunity for those looking to advance their careers in the hospitality and event management fields within a dynamic and supportive company that values creativity, teamwork, and outstanding guest experiences.

• Bachelor's degree
• 1 year plus management experience
• 2 plus years banquet captain experience
• knowledge of food and beverage and hospitality industry
• experience in event planning and execution
• proficiency in MS Office Suite
• knowledge of POS register systems
• ability to work flexible hours including holidays and weekends