Event Manager - Stadium and Arena Events - $25 per HOUR

BEST Crowd Management is a reputable security and crowd management company established in 2009, specializing in managing a variety of events from front-of-house staffing to comprehensive security operations. The company is dedicated to creating safe, respectful, and energetic environments to provide unforgettable guest experiences at venues across different industries. BEST Crowd Management works with top-tier clients in professional sports and entertainment, offering a dynamic environment that balances high standards of professionalism with the flexibility needed to meet the unique challenges inherent in event management. The company supports its team members with a boutique business philosophy that encourages growth, responsiveness, and strong client relationships, making it a supportive place to develop a career in crowd management and event operations. The role of Event Manager at BEST Crowd Management is a critical and multifaceted position responsible for overseeing and coordinating all aspects of event operations. Reporting to the Assistant Account Manager or Account/Area Manager, the Event Manager plays a key leadership role ensuring exceptional customer satisfaction by effectively managing operational planning and service delivery. The position is based in Spokane, WA, with compensation offered at $25 per hour, complemented by a comprehensive benefits package including medical, dental, and vision insurance, 401(k) plans, an employee assistance program, and paid time off. As the Event Manager, you will be tasked with supporting a wide range of operational functions such as recruiting, hiring, training, scheduling, and managing security licensing. You will serve as the main supervisory contact for Event Supervisors, providing motivation, coaching, and performance evaluations to ensure team effectiveness. Maintaining positive client and security relationships through frequent contact and support is essential, alongside identifying and addressing issues during events by coordinating with management and clients. Emergency response and assistance with investigations are also crucial responsibilities, highlighting the need for strong decision-making skills and the ability to communicate effectively under pressure. In this role, you will coordinate all technical and managerial aspects of event execution, respond promptly to client requests, assign tasks to supervisors and staff, and ensure all personnel understand and follow standard operating procedures (SOPs). You will be responsible for the ongoing development of training programs and ensuring that the operational environment is organized, clean, and well-maintained. This position demands adaptability to changing situations as well as physical stamina, as it involves extensive periods of standing, walking, and occasionally lifting up to 45 pounds, often under varied weather conditions. To succeed as an Event Manager with BEST Crowd Management, candidates must have proven experience in crowd management or related fields such as security, law enforcement, military, or emergency services. Strong communication skills and the ability to exercise discretion with judgment are vital, as is a commitment to upholding the company’s standards for safety and guest experience. The role requires a flexible schedule, including availability for weekends, nights, and holidays, emphasizing the company’s dedication to comprehensive event coverage. BEST Crowd Management also values equal employment opportunities and fosters an inclusive culture free of discrimination, ensuring all employees can thrive regardless of their background or personal characteristics.

• Minimum one to three years of professional-level experience
• Previous experience in security, event staffing, law enforcement, or military preferred
• One year minimum experience in customer service or related field
• Ability to work flexible schedules including weekends, nights, and holidays
• Ability to monitor communications and respond to time-sensitive matters
• Strong oral and written communication skills in English
• Ability to pass a background check
• Physical ability to stand or walk for extended periods and lift up to 45 pounds
• Must be adaptable and exercise good judgment