Event Manager - Embassy Suites by Hilton Seattle Downtown Pioneer Square

Embassy Suites by Hilton Seattle Pioneer Square is a premier hotel situated just steps away from the iconic Lumen Field, offering an award-winning work culture that team members truly cherish. Part of the globally recognized Hilton brand, this establishment prides itself on providing exceptional service and creating memorable experiences for both guests and employees. The hotel boasts a friendly workplace environment combined with competitive health benefits, extensive career growth opportunities, and the exclusive Go Hilton travel discount program. One of the unique perks of working at this property includes complimentary meals during shifts, enhancing the overall employee experience. Hilton as a company has been honored multiple times, ranking number one on Great Places to Work and listed among Fortune's World's Best Workplaces. Working at Embassy Suites by Hilton Seattle Pioneer Square means being part of a vibrant and supportive hotel team dedicated to excellence and guest satisfaction. The role of Event Manager at this hotel is a dynamic and multifaceted position, central to the successful execution of events hosted at the property. This nonexempt role offers an hourly salary range between $30 and $32, commensurate with experience and location. The Event Manager is responsible for coordinating event documentation and collaborating extensively with the Sales team, various hotel departments, and customers. The purpose is to ensure seamless, high-quality service throughout all phases of event management: pre-event planning, event execution, and post-event activities. This position demands meticulous attention to detail to guarantee a flawless transition from sales to service and back to sales, upholding the hotel's service standards. The Event Manager serves as the primary on-site contact for clients after the sales process has been completed, managing relationships and ensuring that client expectations are not only met but often exceeded. Responsibilities include organizing, planning, and prioritizing duties to meet event goals effectively. Communication skills are essential, as timely and clear correspondence with both internal and external clients is necessary via telephone, email, and written documents. The role also involves sales acumen, recognizing opportunities to upsell services and enhancements that add value to events. Conflict resolution and negotiation are critical competencies, as the Event Manager must efficiently handle disputes and grievances. In addition, the Event Manager plays an essential role in providing leadership and coaching to other team members to maintain exceptional service quality. Participation in customer site inspections and aiding the sales process when necessary are also key duties. Hilton’s Event Managers are valued not just for their organizational skills, but for their ability to embody the company’s core values such as hospitality, integrity, leadership, teamwork, ownership, and a proactive approach. Hilton strongly supports its employees’ well-being and career development with innovative programs, a comprehensive benefits package, and various recognition and reward initiatives, making this a highly desirable role for hospitality professionals committed to excellence and personal growth.

• High school diploma or equivalent
• Minimum of 2 years experience in event management or hospitality operations
• Ability to communicate effectively both verbally and in writing
• Proficiency with event management software and Microsoft Office
• Strong organizational and multitasking skills
• Capacity to resolve conflicts and negotiate solutions
• Flexibility to work varied hours including weekends and holidays as needed
• Ability to work collaboratively within a team environment
• Commitment to upholding Hilton's core values and service standards