Emergency Services Dispatcher 1-Anchorage,AK-Anchorage,AK,USA,AK

The State of Alaska Department of Transportation and Public Facilities (DOT&Pf) is a vital government organization committed to developing and maintaining Alaska's transportation infrastructure to ensure that the state remains connected and accessible. Among its many initiatives, the department focuses on efficient airport operations, roadway safety, and public facility management, providing essential services that support both the state's residents and visitors. The Anchorage International Airport, a key transportation hub within Alaska, is one of the primary sites served by the department, highlighting the organization's crucial role in maintaining Alaska's transportation pathways and public safety. Within the Anchorage International Airport, the Department of Transportation and Public Facilities is actively seeking qualified candidates to fill multiple Emergency Services Dispatcher 1 (ESD 1) positions. This essential role operates within a 24/7 airport communication center environment and is responsible for serving as a primary communications link between Air Traffic Control, Airport Police, Fire departments, airport tenants, travelers, and other relevant entities. The Emergency Services Dispatcher 1 roles entail staffing and operating the Airport’s Communication Center, managing both emergency calls and routine customer service inquiries. Additionally, the ESD 1 monitors airport security and fire systems to respond immediately to any alarms or emergencies. The dispatcher must coordinate timely and appropriate responses to aviation emergencies, ensuring first responders receive clear and accurate information during critical situations. The Emergency Services Dispatcher 1 position demands exceptional multitasking skills and the ability to remain calm and composed under pressure. Candidates must efficiently gather pertinent information from callers, process data using Computer-Aided Dispatch (CAD) systems, prioritize incoming events, and communicate effectively with responders, all while maintaining situational awareness of different ongoing incidents. Working shifts involves thirteen-hour rotations with adequate breaks, requiring a high degree of availability and flexibility, including potential overtime and holiday work. The State of Alaska DOT&Pf promotes a culture focused on collaboration, communication, and coordination, aiming to build resilient transportation networks despite Alaska’s unique challenges like geography and climate. Employees in this department are offered a dynamic work environment where professional development is prioritized through ongoing training and mentorship programs. The organization values integrity, excellence, and respect, fostering teamwork and credibility with stakeholders and the public. In this role, candidates will contribute directly to the safety and efficiency of airport operations, providing an opportunity to engage in meaningful public service with a reputable government agency. Candidates must meet specific security requirements including passing an FBI fingerprint-based criminal history check, Transportation Security Administration (TSA) Security Threat Assessment, and obtaining Alaska Public Safety Information Network (APSIN) certification. These strict screening processes ensure the highest safety standards at Anchorage International Airport. Applicants are required to have a minimum of two years of work experience, including clerical duties, and typing skills of 30 words per minute with minimal errors. Special certifications such as Emergency Medical, Police, or Fire Dispatch certifications may also be necessary for certain positions within this job class. Joining the DOT&Pf offers a comprehensive benefits package including competitive health insurance, retirement plans, and paid leave, among other advantages. The department values career growth and offers employees opportunities to advance within a supportive and innovative workplace. Working as an Emergency Services Dispatcher 1 at the Anchorage International Airport provides a unique and rewarding career path for Alaska residents dedicated to public safety and exceptional service delivery.

• alaska residency
• ability to pass FBI fingerprint-based criminal history check
• transportation security administration security threat assessment
• obtain and maintain alaska public safety information network certification
• typing speed of 30 words per minute with no more than three errors
• ability to multitask and maintain emotional control under stress
• ability to work assigned shifts including nights, weekends, holidays, and overtime
• at least two years of work experience including clerical duties
• successful completion of background investigation
• submission of three professional references
• submission of a typing test
• submission of academic transcripts if using education to qualify