East Austin Front Desk Supervisor - Quick Hire!

Hospitality Parking is a reputable company specializing in parking management services, with a commitment to providing exceptional customer service and operational excellence. This company operates in a dynamic environment that demands efficiency, professionalism, and the ability to manage multiple tasks simultaneously, all while maintaining a courteous and friendly demeanor towards guests and clients. Hospitality Parking values teamwork, effective communication, and continuous improvement to deliver outstanding service experiences. The role of the Assistant to the Director of Front Office is a critical position within Hospitality Parking. This role involves supervising the front desk team to ensure that all operations run smoothly and efficiently. The assistant will support the Director of Front Office by training staff on service expectations, hotel facilities, safety protocols, property management systems, and emergency procedures. This training ensures that the front desk team is fully equipped to provide excellent service and handle guest inquiries professionally. In this role, you will monitor the performance of front desk agents, recommending corrective or disciplinary actions when necessary to maintain high standards of service. The position requires completing opening and closing shift duties attentively, including communicating any outstanding guest requests or issues to management for follow-up. Your leadership at the front desk ensures an efficient check-in and check-out process, contributing to overall guest satisfaction and maximizing the financial performance of the department. The Assistant to the Director of Front Office must respond to guest inquiries with accuracy and professionalism, whether in person, by phone, or through other communication channels. You will also perform additional duties like guest room tours, concierge services, and addressing special guest requests as assigned. Being proactive in anticipating sold-out situations, managing room allocations according to guest preferences, and coordinating with housekeeping to ensure room readiness are essential aspects of this role. Supervising daily shift processes, reviewing reports, and supporting ongoing training for front desk agents are routine activities integral to maintaining smooth front desk operations. The role demands strong leadership qualities, the ability to resolve conflicts efficiently, and the capacity to build strong relationships with other hotel departments. Handling cash transactions responsibly and adhering strictly to accounting and cash handling policies are also fundamental components of the job. Overall, this position is designed to enhance the guest experience by ensuring that the front desk team operates at peak performance with a focus on service excellence, safety, and effective communication. The ideal candidate will demonstrate exceptional problem-solving skills, flexibility to support a 24/7 operating environment, and a commitment to upholding company policies and standards.

• Minimum high school diploma or equivalent
• At least two years of experience in customer service or hospitality
• Proficient English language skills
• Experience with recruiting, onboarding, and office administration
• Ability to work extended hours
• Capable of standing, walking, sitting for long periods
• Ability to perform repetitive wrist and finger movements
• Ability to lift 20-25 lbs occasionally
• Reliable transportation
• Flexible availability for 24/7 operations