Dual Director of Front Office - Quick Hire!

White Lodging is a distinguished company specializing in the development and operation of a portfolio of premium-brand hotels, rooftop bars, and restaurants located in some of the most desirable cities across the United States. Renowned for their award-winning establishments, White Lodging prides itself on delivering exceptional hospitality experiences that center on the philosophy that hospitality is about the way people are made to feel. With a commitment to excellence, innovation, and guest satisfaction, White Lodging creates vibrant environments where guests enjoy top-tier amenities, outstanding service, and memorable stays. The company’s diverse portfolio includes a variety of unique properties, each designed to provide personalized guest experiences while maintaining high standards of quality and service excellence. White Lodging understands the critical role its employees play in the success of its operations, fostering a culture that values integrity, inclusivity, and continuous professional growth. As the Director of Front Office at White Lodging, you will hold a leadership position crucial to the daily operations and overall guest experience within the hotel. This full-time role emphasizes managing all facets of the front office, including overseeing front desk operations, PBX, bell services, and concierge functions. Your leadership will ensure that all front office activities are executed seamlessly, providing guests with a smooth and welcoming check-in and departure process. The Director of Front Office is responsible for driving key performance indicators related to guest satisfaction and financial performance of the front office department. This position involves mentoring and developing a team of front office leaders, conducting performance evaluations, and fostering a positive and motivated work atmosphere that encourages associate growth and engagement. In addition to operational oversight, the Director of Front Office will collaborate closely with other hotel departments to promote effective communication and alignment, enhancing the overall guest experience. Upholding White Lodging’s brand standards and policies is a critical part of the role, ensuring the company’s promise of service excellence is delivered consistently. The Director will also monitor guest service scores and metrics, implementing corrective actions where necessary to continually improve service quality. Furthermore, this role provides the opportunity to influence strategic initiatives aimed at improving operational efficiency and guest satisfaction within the front office. White Lodging provides a comprehensive benefits package for this position, including day-one medical, dental, and vision insurance, paid parental leave, vacation and paid time off with rollover options, and a 401(k) plan with company match. Employees also benefit from complimentary wellness tools, unlimited referral bonuses, leadership development opportunities, tuition reimbursement, and discounts on hotel rooms, dining, and various travel and entertainment experiences. The company’s presence in multiple markets offers numerous career advancement opportunities, making this an attractive role for hospitality professionals seeking to grow within a dynamic and supportive organization.

• Previous front office leadership experience
• Strong communication skills
• Problem-solving skills
• Ability to develop and motivate teams
• Experience with hotel systems including PMS and POS
• Understanding of front office procedures
• Ability to manage multiple operational priorities