Dream Nashville(Nashville,TN,USA)Hiring:VENUE OPERATIONS MANAGER-Quick

This role is within a dynamic hospitality establishment that specializes in food and beverage services, designed to provide an exceptional dining experience to its guests. The company is committed to excellence in customer service and maintaining a positive work environment for all its associates. As a reputable player in the hospitality industry, it aims to foster team collaboration and deliver high-standard services that align with industry best practices. This venue is known for its vibrant atmosphere where both associates and guests feel valued and engaged. The Venue Manager position is an integral part of the restaurant management team, working closely with the Restaurant General Manager to ensure seamless operations and superior service delivery in the food and beverage areas. This full-time role centers on creating a welcoming environment that encourages associate engagement and enhances the guest experience. The Venue Manager not only oversees the daily operational aspects of the venue but also actively participates in training and developing associates to cultivate a hospitable and efficient team. This role demands strong leadership qualities and operational knowledge to serve as a role model for associates, ensuring that quality standards are met consistently. Key responsibilities include assisting in the development, implementation, and maintenance of quality service standards, monitoring food and beverage service timeliness and professionalism, and ensuring all departmental side work is completed to the highest standards. The Venue Manager also engages directly with guests to ensure their experience is positive and meets company expectations. Additionally, the position involves conducting ongoing training sessions for associates to maintain service excellence and support the completion of daily operational tasks. The Venue Manager plays a crucial role in fostering an atmosphere where team members feel motivated and supported, contributing to both the associates’ and the venue’s success. The environment is fast-paced, demanding adaptability and strong organizational skills. This position is ideal for someone passionate about the hospitality industry, skilled in team leadership, and committed to delivering exceptional service consistently.

• Minimum of two years experience in customer service
• Minimum of two years experience in food and beverage
• Excellent telephone etiquette
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office including Word, Excel, PowerPoint and Outlook
• Possess a positive attitude
• Willing to participate in a learning environment
• Ability to integrate company values in all interactions
• Ability to quickly adapt to new software products
• Dependable and available to work weekends, nights and holidays based on business demands