Dispatch/Receptionist - Quick Hire!

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is a reputable and trusted leader in the restoration industry with over 20 years of expertise. As part of a nationwide network of nearly 2,000 franchises, SERVPRO provides expert repair and restoration services to homes and businesses affected by damage and disasters. Their commitment to quality service and customer satisfaction has earned them a respected place among homeowners and commercial clients alike. The company prides itself on fostering a supportive work environment, where employees' contributions are recognized and valued, and opportunities for growth and development are available. SERVPRO operates with a community-centered approach, striving to bring relief and restoration when customers are in their greatest moments of need. The role of Dispatch/Receptionist at SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is a critical position that serves as the essential communication link between customers and the restoration team. This full-time hourly position offers competitive compensation starting at $18.00 per hour and comes with a robust benefits package that includes health, dental, and vision insurance, a 401(k) plan, wellness resources, and opportunities for advancement through training and development. As a Dispatch/Receptionist, you will be working in a fast-paced, dynamic environment where your organizational skills and customer service abilities will directly impact the efficiency of service delivery and customer satisfaction. The primary responsibility is to handle incoming customer calls with professionalism and direct them to the appropriate service team members swiftly. You will coordinate scheduling and dispatching of technicians for emergency restoration projects, maintaining constant communication with clients by providing timely updates on the status of their services. Additionally, the role involves managing customer inquiries, resolving issues promptly, and performing administrative support tasks including data entry and filing to keep the dispatch system organized and efficient. You will also coordinate with vendors and suppliers as needed to ensure seamless service delivery, support marketing efforts by promoting SERVPRO services to potential clients, and greet visitors with a friendly, professional demeanor. This position requires strong multitasking capabilities and the ability to thrive under pressure while maintaining attention to detail. Proficiency in Microsoft Office Suite and dispatch software is necessary, along with excellent verbal and written communication skills. The ideal candidate will be customer-focused, possessing a problem-solving mindset, reliability, and punctuality. This role offers a unique opportunity to join a well-established company where your role plays a vital part in helping customers recover and restoring normalcy in their lives. If you are self-motivated, proactive, and passionate about delivering outstanding service, this career path at SERVPRO offers an exciting and rewarding experience with long-term potential for growth and advancement.

• High school diploma or equivalent
• Proven experience in a dispatch or receptionist role preferably in the restoration or service industry
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Proficient in Microsoft Office Suite and dispatch software
• Customer-focused attitude with a problem-solving mindset
• Reliable and punctual with a strong work ethic