Director of Rooms - Bend, OR

Our company is a distinguished hotel recognized for its commitment to delivering exceptional guest experiences through top-notch hospitality services and operational excellence. As a leading player in the hospitality industry, we focus on creating memorable stays for our guests by upholding the highest standards in cleanliness, service, and overall hotel management. Our hotel prides itself on a robust structure that integrates various departments such as front office, housekeeping, guest services, and concierge, each playing a critical role in our success and guest satisfaction. The role of Rooms Division Manager is a pivotal leadership position within our hotel. This role demands a versatile professional who can expertly oversee all operations related to rooms management, ensuring flawless coordination between departments to create a seamless and welcoming environment for our guests. The Rooms Division Manager is responsible not only for operational oversight but also for optimizing financial performance by working closely with revenue management teams to adjust pricing strategies and manage room inventory effectively. Additionally, this position holds the key responsibility for maintaining outstanding service standards and driving continuous improvements based on guest feedback and industry best practices. This position requires an individual with proven experience in hotel operations, particularly front office management, as well as strong leadership and communication skills. The Rooms Division Manager will lead, mentor, and develop departmental teams, ensuring staff adherence to brand standards and inspiring a culture of excellence. Regular inspections of guest rooms and public spaces will be integral to this role, guaranteeing that cleanliness, ambiance, and quality meet or exceed guest expectations. Furthermore, the manager will analyze occupancy and financial reports to identify opportunities for growth, collaborating cross-functionally to implement innovative solutions that benefit both the guest experience and the hotel’s bottom line. In addition to operational responsibilities, the Rooms Division Manager will handle recruitment, training, and coaching of associates to uphold superior performance and service delivery. Flexibility in working hours, including availability during weekends and holidays, is essential to meet the dynamic needs of the hospitality environment. This role offers a comprehensive opportunity to contribute significantly to the success and reputation of our hotel while advancing your career in a highly respected industry.

• Bachelor's degree in hospitality management or related field
• 5+ years of experience in hotel operations or a similar role
• Strong leadership skills
• Strong communication skills
• Strong problem-solving skills
• Expertise in front office operations
• Ability to work flexible hours including weekends and holidays