Director of Rooms - $135000 to $150000 per YEAR

Four Seasons Hotels and Resorts is a distinguished global luxury hospitality company renowned for its commitment to exceptional service and memorable experiences. Founded in 1960, the company has grown to represent the gold standard in luxury accommodations, combining elegance, comfort, and impeccable service to create unforgettable stays for guests. With a presence in major cities and exotic locations worldwide, Four Seasons caters to a discerning clientele seeking sophistication and personalized service. The ethos of Four Seasons is centered around its people, who are passionate about delivering unsurpassed hospitality, ensuring each guest feels valued and cared for throughout their stay. Four Seasons Hotel Westlake Village, a prestigious Southern California property, is an epitome of wellbeing and relaxation. Nestled at the foothills of the Santa Monica Mountains and conveniently located between Malibu's sun-kissed beaches and Santa Barbara's celebrated vineyards, this hotel offers a serene escape with a family-friendly ambiance. It is also home to the renowned Center for Health & Wellbeing, a luxury destination dedicated to wellness and rejuvenation. The hotel's unique blend of refined California charm and wellness focus creates an inviting atmosphere for guests seeking both luxury and holistic health experiences. The role of Director of Rooms at Four Seasons Hotel Westlake Village is a critical leadership position responsible for overseeing the entire Rooms Division. The Director will lead a diverse team, including department heads, to ensure superior guest experiences, operational excellence, and financial performance. This role is pivotal in maintaining the brand's high service standards, resolving guest concerns with professionalism and empathy, and fostering a supportive environment where employees are empowered to thrive. This full-time position demands a dynamic and experienced leader who can navigate the complexities of luxury hotel operations. The Director of Rooms will be responsible for communication, staff training, performance evaluations, and implementation of company initiatives across the Rooms Division. Collaboration with other departments such as Reservations, Sales, and Front Office will be essential to maximize occupancy, revenue, and guest satisfaction. Additionally, the Director will oversee budgeting, labor management, and cost control to meet financial goals. Beyond management responsibilities, this role requires a proactive approach to safety, security, and emergency response to protect both guests and employees. The Director of Rooms must embody Four Seasons’ culture of kindness, respect, and integrity, acting as a role model and championing employee development and career growth opportunities within the division. At Four Seasons Hotel Westlake Village, the Director of Rooms will find a workplace that values ethical business practices, professional excellence, and continuous improvement. Supported by a comprehensive compensation package, including a competitive salary range ($135,000 - $150,000 plus annual incentive program), health benefits, and opportunities for personal and professional growth, this position offers a rewarding career path for a passionate hospitality leader dedicated to delivering luxury experiences with genuine heart.

• College degree preferred
• Five to seven years of experience in luxury hotel or resort operations management positions
• Excellent knowledge of all aspects of rooms division operations
• Strong leadership and interpersonal skills
• Excellent guest service and problem-resolution skills
• Flexibility to meet the demands of a 24-hour operation
• Strong organizational skills
• Ability to operate computer equipment
• Excellent Excel and computer skills
• Solid interpersonal and relationship-building skills to work with cross-functional teams
• Applies ethical approach to influence outcomes and serves as a role model by demonstrating appropriate business conduct and ethical principles
• Excellent personal presentation and interpersonal skills
• Valid driver’s license required and clean driving record
• Ability to multi-task in a high-volume and demanding environment
• Legal work authorization in the United States required