Director of Operations - St. Louis Midtown - St. Louis, MO

Topgolf is a renowned global sports and entertainment company that believes in the unlimited power of play to drive fun, connection, and innovation. Known for creating exceptional player experiences at its venues, Topgolf combines sports, dining, music, and technology to offer a unique, engaging, and memorable environment. Whether behind the scenes or directly engaging with players, every role at Topgolf is essential in bringing people together and redefining entertainment in the hospitality sector. The company operates high-volume venues that focus on delivering outstanding customer experiences, leveraging creativity, collaboration, and a fast-paced working environment. Topgolf fosters a culture where individuals are encouraged to express their individuality and ideas, contributing to the continuous growth and success of the brand.\n\nThe Director of Venue Operations at Topgolf plays a pivotal leadership role within this dynamic and popular company. This full-time position offers a competitive base salary along with attractive quarterly bonus incentives, stock options, and a cell phone allowance, reflecting the importance of the role within the organization. The Director of Operations is responsible for overseeing the entire venue, ensuring exceptional service and hospitality to players and guests. The role demands strategic direction setting, collaboration with venue leaders and playmakers, and driving engagement through effective hiring, scheduling, and development.\n\nIn this leadership position, the Director is tasked with supervising all business functions to maintain operational excellence, uphold brand standards, maximize financial performance, and strengthen community relationships. They are deeply involved in coaching and mentoring the Playmaker teams to foster a positive and energetic environment aligned with Topgolf's core values. The role requires strong problem-solving and organizational skills to juggle multiple responsibilities and to ensure smooth and efficient daily operations. The Director is committed to operational safety, cleanliness, and flawless execution across all venue functions, influencing not only the immediate team but also contributing to the broader brand growth and reputation.\n\nTopgolf offers comprehensive benefits to full-time Playmakers, including health, dental, and vision coverage, a 401(k) plan with company match, paid time off, and access to a free mental well-being platform. Additional perks like free gameplay, discounted food and retail items, and access to exclusive events enrich the employee experience. Career growth is highly encouraged, with many examples of employees advancing within the company, supported by a culture that promotes from within. Above all, Topgolf emphasizes fun, making it the ideal workplace for those who value creativity, teamwork, and the power of play in delivering extraordinary entertainment and hospitality experiences.

• Eight plus years of experience in hospitality entertainment or food and beverage industry with at least five recent years as a general manager in a high-volume matrix structure
• High school diploma or equivalent
• Ability to lift and move items weighing up to 50 lbs
• Ability to stand and be active on feet for extended periods
• Must maintain energy and focus in a fast-paced, high-volume environment
• Strong communication skills
• Excellent organizational and problem-solving skills