Director of Event Operations - $101000 to $135000 per YEAR

Marriott International is a leading global hospitality company known for its diverse portfolio of hotels and resorts, including the renowned JW Marriott brand. The Philadelphia Marriott Downtown, located at 1201 Market Street in Philadelphia, Pennsylvania, is part of this prestigious network and stands as a premier destination for business and leisure travelers alike. Marriott International is committed to providing exceptional guest experiences and fostering an inclusive workplace where associates are valued and empowered to grow. The company promotes equal opportunity employment and celebrates diversity in all its forms, ensuring a supportive environment for all team members. The role of an Event Operations Manager at the Philadelphia Marriott Downtown is a pivotal position within the Event Management category, offering a full-time management opportunity with a competitive salary range of $101,000 to $135,000 annually. This role is bonus eligible and includes attractive incentives such as a $3,000 sign-on bonus and relocation assistance, reflecting Marriott's commitment to attracting experienced and motivated professionals. The Event Operations Manager is responsible for overseeing all aspects of event service, banquet operations, and event technology. This leadership role involves managing an array of teams including Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, and Event Technology and Operations Managers to deliver world-class service during all event phases. This position requires a strategic thinker who can develop and implement business plans and long-term strategies to enhance event operations. The Event Operations Manager ensures measurable goals are met, maintains departmental standards, policies, and procedures, and drives operational excellence. The role demands a focus on maximizing revenue opportunities through upselling while managing costs effectively to achieve profitability. Key responsibilities include managing budgets, overseeing event logistics, maintaining function spaces, and ensuring compliance with safety and certification standards. Customer satisfaction is central to this role; the Event Operations Manager consults with clients to understand event objectives, exemplifies leadership in guest hospitality, and fosters positive guest relations to encourage repeat business and referrals. Leading and coordinating event management teams is also a critical function, requiring strong communication and collaboration with culinary teams, human resources, vendors, and other property departments. This role also involves staffing oversight to meet service and operational needs, scheduling, troubleshooting, and enforcing disciplinary procedures according to corporate standards. Joining Marriott International in this capacity means becoming part of a globally recognized brand that values innovation, diversity, and the professional development of its associates. The JW Marriott brand specifically offers luxury hospitality experiences and a work culture focused on associate well-being, training, and growth opportunities. This position is ideal for professionals seeking to leverage their event management skills in a collaborative and dynamic environment with ample opportunities for career advancement. Marriott’s dedication to providing 'Wonderful Hospitality. Always.' ensures that you will be a key contributor to maintaining and enhancing the legacy of excellence associated with the Marriott name. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself by joining the Event Operations team at Philadelphia Marriott Downtown.

• High school diploma or GED
• 4 years experience in event management, food and beverage, sales and marketing or related professional area
• or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major
• 2 years experience in event management, food and beverage, sales and marketing or related professional area
• strong leadership and operational management skills
• excellent communication skills
• ability to manage budgets
• knowledge of safety and certification requirements
• ability to work full time
• strong problem-solving skills
• willingness to relocate if necessary