Director Member Experience - $85000 to $95000 per YEAR

Invited is a leading company in the hospitality and service industry, dedicated to building meaningful relationships and enriching the lives of its members, guests, and more than 17,000 employees. Founded in 1957, Invited has grown to become the largest owner and operator of private clubs across the United States. With over 130 country clubs, city clubs, and athletic clubs under its umbrella, Invited prides itself on offering first-class amenities that include championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. This extensive network reflects the company's commitment to excellence and a superior member experience. At The Heights Golf Club in San Diego, CA, an exciting opportunity is available for a Director Member Experience to join the vibrant, inclusive team at Invited. The Director Member Experience plays a pivotal leadership role in shaping and enhancing the overall member experience at The Heights Golf Club. This role is critical in driving key success factors such as revenue growth, member engagement, member spend, retention, and satisfaction, all while closely aligning with the club’s strategic plan. The Director will be responsible for developing and executing a comprehensive Member Experience strategic plan that includes organizing member events, unique experiences, and programs designed to increase engagement and revenue across all club areas. A strong emphasis is placed on managing the new member journey from initial onboarding through early tenure management and implementing strategies for at-risk member intervention with a keen focus on retention. In addition to crafting and refining member engagement programs, the Director will implement and maintain a robust communication strategy that amplifies the club’s narrative through multiple channels including email, social media, in-club signage, and digital platforms. The role involves continuous innovation and adaptation to meet evolving member needs and industry trends, ensuring that events remain engaging, memorable, and relevant to the diverse member base. The Director will also oversee the Member Experience team, managing project execution, budgeting, staffing, hiring, and training, ensuring the team is well-equipped to deliver high-quality service and engagement. This position requires a dynamic individual who thrives in leadership roles, fosters community, and is passionate about delivering exceptional member satisfaction and loyalty on behalf of The Heights Golf Club and Invited. Candidates can expect to contribute meaningfully to the club’s mission of building a vibrant and connected member community, supported by a company culture deeply rooted in excellence and inclusivity. This role is not only about managing day-to-day operations but also strategically elevating the member experience to foster long-term loyalty and growth for one of the most prestigious private clubs in the San Diego area.

• High school diploma or equivalent
• Minimum of 3 years experience in hospitality, customer relations, food and beverage, private events, or marketing and communications
• Proficiency in Microsoft Office Suite including Word, Outlook, and Excel
• Experience with CRM systems such as Salesforce
• Strong leadership and communication skills
• Ability to manage projects, budgets, and staff effectively
• Excellent interpersonal and organizational skills