Director, Event Technology II - Marriott Greensboro

Encore is a global leader in event technology and production services, dedicated to delivering exceptional experiences for live events, corporate meetings, and entertainment productions. As a company, Encore is committed to innovation, quality, and outstanding customer service, ensuring that every event is executed flawlessly with advanced technology and expert technical support. Encore operates across various venues and locations, partnering with clients and venue operators to provide seamless audiovisual solutions that elevate event experiences to the highest level. The company prides itself on fostering a collaborative and inclusive workplace culture that values diversity, continuous learning, and professional growth for its team members. The position of Director, Event Technology II (DET II) at Encore is a dynamic leadership role responsible for managing both sales and operations teams to achieve and exceed revenue and profitability targets for one or more assigned venues. This role oversees venues generating between $1 million and $8 million in revenue and reports to either a Regional Director of Venues or a Regional Vice President of Venues. The DET II is tasked with ensuring the delivery of world-class service to clients while maintaining and enhancing relationships with key venue personnel to strengthen business partnerships. A critical aspect of this role involves promoting a culture of high performance, accountability, and continuous improvement within the team, with an emphasis on collaboration, learning, and a steadfast commitment to quality. This leadership position requires a strategic mindset to drive financial results, optimize operational efficiency, and foster customer satisfaction. The Director is accountable for managing the operational aspects of event technology services, including staff scheduling, equipment logistics, and budgeting to maintain profitability. They also serve as a key escalation point for technical support and complex event issues. The DET II leads sales strategies, pipeline management, and forecasting efforts to ensure consistent revenue growth and client retention. Furthermore, the role emphasizes people development through coaching, performance management, and fostering a positive workplace atmosphere that embraces the company’s core values and diversity, equity, and inclusion initiatives. Encompassing responsibilities in venue partner relationships, financial management, operational oversight, technical guidance, sales leadership, customer service excellence, and team development, the Director, Event Technology II plays a pivotal role in the success of Encore’s venue operations. The position offers a salary range from $62,232 to $76,235, reflecting the candidate's experience, location, and qualifications, along with potential additional compensation such as overtime, bonuses, or incentives. This role may involve varied working environments, including exposure to both indoor and outdoor settings, and requires flexibility to work irregular hours, including evenings, weekends, and holidays. Encore supports its employees with a comprehensive benefits package and champions a culture of inclusivity and belonging, making it an attractive career opportunity for professionals in the audio visual and event technology industry.

• Bachelor's degree preferred or equivalent experience
• 5+ years of audio visual experience
• 3+ years of operations supervisory or management experience
• 3+ years of customer service or hospitality experience
• sales experience is a plus
• working knowledge of audio visual equipment in live show environment
• Ops 200 and Leadership 200 certification
• proficiency with computer hardware
• proficiency with computer software and programs including Internet and Microsoft Office
• effective leadership abilities
• customer satisfaction and people development focus
• valid driver’s license if operating company vehicles