Department Manager - Victorville, CA

World Wide Wings is a vibrant franchise that operates under the well-known Buffalo Wild Wings brand, specializing in providing guests with a dynamic casual dining experience centered around wings and sports entertainment. As a franchise of a globally recognized restaurant chain, World Wide Wings prides itself on delivering high-quality food, excellent customer service, and a fun, engaging atmosphere where guests can enjoy sports, great food, and quality drinks. The franchise is committed to maintaining operational excellence, ensuring safety, and fostering a positive work culture that promotes growth and development for its team members. With multiple locations and a growing footprint, World Wide Wings offers robust career opportunities in the restaurant management field. The Department Manager position at World Wide Wings is essential in maintaining the smooth operations and profitability of the restaurant. This role is multifaceted, targeting specific operational areas including the Heart of House (HOH), Bar Department, and Hospitality. The Department Manager is accountable for managing staff, resources, and the overall guest experience within their department, while assisting the General Manager with overseeing the entire restaurant operation on a shift-by-shift basis. For the Heart of House Department Manager, responsibilities focus on managing all food-related matters, including staff planning and development, ensuring food quality, safety compliance, inventory control, and operational standards. The Bar Department Manager oversees beverage operations, including alcohol ordering, inventory, and compliance with Responsible Alcohol Service laws, while leading the bar staff’s training and development. The Hospitality Manager prioritizes the dining room’s guest experience, team member planning, and development, ensuring a safe and welcoming environment. The role demands strong leadership skills for staffing, succession planning, recruitment, training, motivation, and performance management of their departments. Department Managers are key drivers in creating engaging work environments through incentive programs and contests, maintaining compliance with training certifications, and fostering communication and teamwork. They also play a critical role in guest satisfaction by managing guest comment programs and addressing complaints promptly with coaching support to their teams. Operational excellence is crucial in this role, with Department Managers ensuring adherence to new product rollouts, recipe standards, proper inventory levels, and facility maintenance. They are responsible for interpreting performance metrics such as guest experience scores, audits, and profitability reports, implementing action plans for continuous improvement of quality, service, and efficiency. Financial management includes food and beverage cost control, labor budgeting within company standards, and driving sales through promotional incentives. This position is physically demanding, requiring the ability to stand and walk for extended periods, lift and carry up to 50 pounds, and operate various kitchen and bar equipment effectively. Candidates must be prepared to work in a fast-paced restaurant environment, including nights, weekends, and holidays, with flexibility to be on-call and work up to 50 hours per week. World Wide Wings offers competitive remuneration, with pay ranging from $18.00 to $27.40 per hour. This role requires candidates to have a minimum of 2 years of restaurant or retail management experience, preferably managing a full-service restaurant with a bar. A high school diploma or equivalent, a valid driver’s license, and successful completion of the Buffalo Wild Wings Management Certification program are also required. Joining World Wide Wings as a Department Manager means taking on a leadership role where you will have significant impact on staff development, operational success, and guest satisfaction in a dynamic hospitality environment. It is a challenging yet rewarding position that combines people management, operational oversight, and business acumen in a vibrant setting dedicated to sports and food enthusiasts.

• Highly motivated, self-directed and results driven
• Strong organizational skills
• Attention to detail
• Professional written and verbal communication skills
• Ability and desire to create a fun, exciting environment for guests and Team Members
• Skilled with basic math computations
• Proven track record managing multiple priorities in a fast-paced work environment
• Maintain confidential information and enforce company policies
• Minimum 2 years restaurant or retail management experience
• Experience managing a restaurant with a full bar preferred
• High school education or equivalent
• Valid driver’s license
• Satisfactory background check
• Ability to lift 50 pounds regularly
• Completion of Buffalo Wild Wings Management Certification program
• Willingness to work irregular hours including nights, weekends and holidays