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Highgate Hotels is a premier real estate investment and hospitality management company that stands out as an innovator in the industry. Known for its strong presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand rapidly into Europe, Latin America, and the Caribbean. The company's portfolio of global properties represents an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. With expert guidance throughout all stages of the hospitality property cycle—from initial planning and development to recapitalization or disposition—Highgate is dedicated to maximizing asset value using innovative revenue management tools and bespoke hotel brand development. At Highgate, the approach to hospitality management involves a blend of creativity, strategic insight, and operational excellence. The company's executive team includes some of the most experienced hotel management leaders in the industry, making Highgate a trusted partner for top ownership groups and major hotel brands. The corporation maintains several key offices across important cities: London, New York, Dallas, and Seattle, facilitating its expansive operations and client relations. The Assistant General Manager role at Courtyard Manchester, located at 700 Huse Rd, Manchester, NH, represents a critical leadership position responsible for driving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development. This role requires an individual who can maintain the integrity of the hotel while fostering a positive, team-oriented environment focused on exceptional guest experiences. The Assistant General Manager’s responsibilities include supporting hotel sales through client engagement, managing daily operations by overseeing department heads, and ensuring compliance with corporate financial and operational standards. This position requires active participation in conducting staff meetings, training programs, and financial reviews. The Assistant General Manager will also help develop managers for future advancement, monitor trainee progress, and enforce adherence to Highgate's policies and procedures. A significant aspect of the role includes regular property inspections for cleanliness, maintenance, and guest service quality while managing accounts payable processes and financial reporting in coordination with the corporate office. The ideal candidate will be hands-on during peak guest times, engaging with clients and guests, as well as ensuring the security and integrity of hotel operations, such as safe handling and credit management. Additionally, the role involves recruiting and interviewing management candidates, administering performance appraisals, motivating management personnel, and performing other essential duties as delegated by executives. The Assistant General Manager will forecast the hotel’s monthly financial position by analyzing revenues and expenses to support informed decision-making. This full-time position demands a leader who is approachable, adaptable, and able to multitask effectively while prioritizing departmental functions and meeting tight deadlines. The role involves collaboration across multiple departments with a commitment to upholding Highgate’s standards for service excellence, operational efficiency, and employee development. Exceptional communication skills, a warm and friendly demeanor, and a strong orientation towards service are vital to success in this role. Candidates must be prepared for long hours and varying schedules according to the hotel’s needs, emphasizing the importance of regular attendance and professional appearance. This employment opportunity at Highgate Hotels offers the chance to join a renowned company at the forefront of hospitality innovation and management excellence.

• Relevant progressive hotel experience of at least 5-6 years
• Ability to work long hours when required
• Maintain warm and friendly interpersonal skills
• Strong verbal and written communication skills
• Ability to effectively listen and address concerns
• Strong multitasking and time management abilities
• Attend mandatory meetings and trainings
• Ability to work varied schedules according to hotel needs
• Maintain professional appearance including wearing nametags
• Compliance with operational and safety standards
• Capacity to identify and solve problems proactively
• Maintain confidentiality and handle sensitive information responsibly
• Physical ability to perform light work including lifting up to 20 pounds
• Willingness to perform additional duties as assigned by management