Defense and Government Travel Consultant II (experienced) ONSITE CA Camp Pendleton

CWT, also known as Carlson Wagonlit Travel, is a renowned global travel management company that has been a pioneer in the travel industry for over 150 years. Specializing in providing cutting-edge travel solutions, CWT serves many of the world’s most prestigious companies and governments to ensure seamless, efficient, and secure travel experiences. With a strong presence across 187 locations in 14 countries and U.S. territories, CWT is recognized as a leader in corporate and government travel services. Their U.S. Military and Government division, CWTSatoTravel, specifically manages travel services for federal government clients, emphasizing a combination of exceptional customer service and innovative technology to meet the distinct needs of defense and government travelers. Situated at Camp Pendleton, CA, this role invites candidates to join a company that values a culture of caring and collaboration. CWTSatoTravel prides itself on fostering a close-knit, supportive environment focused on high performance and quality. The company’s commitment to corporate social responsibility and employee development is a testament to its dedication to both its clients and employees. This position is an onsite, standard employment opportunity, offering a competitive annual salary range between $47,000 and $55,000, with comprehensive benefits including medical, dental, vision coverage, and paid time off. As a Defense and Government Travel Consultant II with a focus on experienced candidates, this role places you at the core of the business travel process. The consultant acts as a trusted advisor, supporting defense and government travelers from booking their travel through to the conclusion of their journeys. Responsibilities include managing air, hotel, car, and rail travel arrangements while ensuring all bookings align with client preferences and standards. The role demands proficiency with global distribution systems such as Sabre or Amadeus and the capacity to handle both straightforward and complex travel itineraries, often involving multiple destinations and fare adjustments. Throughout daily operations, the consultant will address travel changes or resolve issues promptly and professionally, contributing to a safe and enjoyable travel experience. The position offers a blend of routine and non-routine tasks, fostering continued learning and growth through comprehensive training provided by seasoned colleagues and accessible resources like the social intranet. Within the dynamic team at CWT, a positive attitude and commitment to excellent customer service are essential traits. The environment encourages teamwork and effective communication alongside a willingness to learn and adapt. As the travel industry rebounds and expands post-pandemic, this role offers an exciting career path on the frontline of corporate and government travel management. Notably, due to the nature of work with U.S. Federal Government clients, candidates must be U.S. citizens and will undergo background checks including criminal history and credit reviews. The role also requires adherence to strict information security policies to protect traveler data and compliance with government-required privacy training. Joining CWT means becoming part of an equal opportunity employer that values diversity and inclusivity. The organization is committed to providing reasonable accommodations during the hiring process to support all applicants, including those with disabilities. This position is located onsite at Camp Pendleton, California, and operates as a day job within the travel counselors job family under the TX Military & Government organization with a regional scope. Candidates with military experience or certifications may have those credentials recognized as substitutes for some requirements. Overall, this role not only offers a stable and rewarding career but also a chance to be involved in an industry that is rapidly evolving and expanding, providing a unique blend of customer service, technical skill, and engagement with government travel operations. If you enjoy problem-solving in a dynamic and supportive environment and are passionate about delivering top-tier service, this opportunity is designed to help you grow professionally while contributing to an essential part of government travel management.

• 3 to 5 years’ experience working as a Travel Consultant or 5 years in other customer service industry
• Advanced knowledge of GDS (Sabre or Amadeus)
• Must be a US Citizen
• Good verbal and written communication skills
• Strong teamworking skills
• A positive, “can do” attitude
• Willingness to learn and grow