David's Bridal,LLC. is hiring a Alterations Customer Service

David's Bridal is a leading specialty retailer focused on providing a comprehensive range of bridal and special occasion dresses and related accessories. With a reputation for offering high-quality products and excellent customer service, David's Bridal has established itself as a dominant player in the wedding apparel industry, selling approximately one out of every three dresses in its category. The company is known not only for its extensive product selection but also for creating memorable and personalized shopping experiences that help brides and their parties find the perfect dress and accessories for their special day. David's Bridal embraces a company culture that values diversity, equity, and inclusion, striving to foster an environment where all employees and customers feel welcomed, represented, and celebrated. The company offers competitive hourly pay, generous team member discounts, bonuses for employee referrals, early pay options, and a variety of benefits for part-time team members. It promotes a rewarding work environment where employees are encouraged to grow and contribute to a mission that empowers customers to realize their wedding dreams. The Alterations Customer Service Representative (CSR) role at David's Bridal is an essential position that supports the smooth operation of the Alterations department and contributes to delivering superior customer service. Reporting directly to the Store Manager, the Alterations CSR is responsible for providing an exceptional customer experience by welcoming and servicing clients, managing appointments, answering phones, and assisting with garment pressing and preparation for pickups. This role demands a friendly, enthusiastic approach to customer interaction across multiple communication channels including in-person, phone, and virtual chat. The Alterations CSR utilizes store systems to manage customer flow efficiently while adhering to service standards and operational checklists that ensure each customer's emotional and practical needs are met. The role also includes promoting alterations services, maintaining store cleanliness and organization, assisting with inventory management, and supporting cash wrap processes to contribute to overall store performance. The job requires physical stamina to perform various tasks such as standing for extended periods, operating POS systems, handling and preparing garments, and occasionally assisting with sewing and fittings. Candidates ideally have prior retail experience in apparel or specialty stores and some familiarity with sewing and computerized POS systems. This part-time position offers flexible hours, minimal weekday shifts with weekend availability, competitive pay, and robust benefits, making it an ideal opportunity for individuals seeking a dynamic role in the retail bridal industry with opportunities for growth and customer engagement.

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment
• Prior sewing experience is helpful
• Prior experience with computerized POS (Point of Sale) system