Customs Trade Coordinator-18 - Indianapolis, IN

FedEx Logistics is a leading global logistics company specializing in freight forwarding, import and export services that enable businesses to connect with international markets efficiently and reliably. With a vast network and comprehensive service offerings, FedEx Logistics focuses on delivering seamless shipping solutions through international ocean and air freight forwarding, surface transportation, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation. This well-established company is known for its commitment to customer service, innovation, and operational excellence, supporting companies of all sizes as they navigate the complex world of global trade. The position available at FedEx Logistics is for a Customs Entry Coordinator, a critical role responsible for managing and coordinating all documentation required by U.S. Customs and other federal government agencies for the entry of goods into the United States on behalf of importers. This role demands high attention to detail, excellent organizational skills, and the ability to work effectively in a time-sensitive environment. The Customs Entry Coordinator will provide impeccable customer service ensuring all import documentation is accurate and compliant with regulations, facilitating smooth customs releases and timely delivery of shipments. In this role, the candidate will obtain accurate classification of imported goods by utilizing various resources such as internal databases, standard operating procedures, tariff books, internet research, and customs regulations to ensure correct tariff and duty application. They will be responsible for data entry and the processing of import-related documentation submitted to U.S. Customs and Participating Government Agencies (PGAs). Maintaining and updating shipment documentation in compliance with record-keeping requirements is a key function, alongside strict adherence to international importing and exporting regulations. The Customs Entry Coordinator will collaborate closely with internal departments, other FedEx operational units, external customers, brokers, carriers, and government agencies to deliver a high level of service and resolve any discrepancies or issues promptly. The role includes processing agency brokerage shipments and may involve remote filing responsibilities. Candidates should expect to work Monday through Friday from 8:00 AM to 4:30 PM, initially in-office until proficiency standards are met, after which a hybrid work arrangement may be available. The position requires a minimum of a high school diploma or GED, with no previous industry experience necessary. Paid training is provided. Strong communication skills, both verbal and written, are essential to interact effectively across multiple stakeholders. Proficiency with Microsoft Office applications, Outlook, and office equipment like phones, fax machines, printers, and scanners is expected. Candidates must demonstrate excellent organizational, problem-solving, and interpersonal skills, manage high volumes of work, and handle time-sensitive tasks independently with minimal supervision. FedEx Logistics is committed to equal opportunity employment, including provisions for veterans and individuals with disabilities. The company complies with all relevant fair hiring laws and pays transparency ordinances, emphasizing a fair and equitable hiring process. This opportunity offers candidates a chance to develop valuable skills in international logistics and customs brokerage, working within a supportive and dynamic global enterprise. If you are motivated by challenges in global trade compliance and enjoy providing top-tier customer service, this role at FedEx Logistics provides a rewarding career path with opportunities for growth and professional development.

• High school diploma or GED
• minimum 6 months work experience preferred
• data entry and keyboard experience required
• proficiency in MS Office and Outlook
• experience with office equipment such as phone, fax, photocopier, printer, scanner
• excellent communication skills
• strong organizational and problem solving abilities
• ability to work under pressure with time sensitive tasks
• ability to work independently
• ability to manage multiple systems and references
• strong interpersonal skills to deal with multiple stakeholders