Customs Brokerage Team Lead - Quick Hire!

DHL Global Forwarding is a premier logistics company under the DHL Group umbrella, which is recognized globally as the leading logistics provider. Operating in more than 220 countries, DHL Global Forwarding specializes in air and ocean freight and offers comprehensive supply chain solutions to customers worldwide. With a workforce exceeding 30,000 employees, this company prides itself on delivering seamless and efficient transport services. Its operations are driven by a commitment to excellence, innovation, and customer satisfaction, making it a trusted name in global forwarding and logistics. This position, Customs Brokerage Team Lead, is based in Indianapolis, Indiana, and represents a critical role within DHL Global Forwarding's operations. The Customs Brokerage Team Lead is tasked with supervising and guiding a team of Customs Operations Specialists to ensure that customs entries and shipments are processed efficiently and in accordance with Customs and Border Protection (CBP) regulations. This role is responsible for managing daily performance metrics, meeting key performance indicators (KPIs), and ensuring that shipment clearance processes adhere to internal compliance standards and external regulatory requirements. The Team Lead oversees multiple facets of customs brokerage, including processing shipments for timely clearance, maintaining communication with customer service and global service centers, and managing vital documentation and reporting tools such as Sector ComBox Mailbox and daily workflow reports. The Team Lead also assumes a supervisory responsibility consistent with 19 CFR 111, ensuring responsible oversight at all times. They play a pivotal role in maintaining operational quality by conducting audits, supporting low-performance processors, training staff, and promoting adherence to established customs processing standards. The role involves interaction with high-value accounts, resolving challenges, and leading customer-focused calls to enhance service delivery. Flexibility in work hours, including potential weekend shifts, is essential to maintain continuous support for the team and meet customer requirements. The position demands a high degree of attention to detail, analytical skills to monitor and manage reports, and the capability to administer compliance with complex customs regulations. Pay for this role ranges from $22.91 to $30.55 per hour, depending on experience, making it an attractive opportunity for professionals with extensive customs experience seeking advancement into team leadership. This non-union role offers comprehensive benefits including competitive base salary, performance-based incentives, a 401(k) matching program, stock purchase options, and healthcare benefits including medical, dental, and vision coverage. Paid time off includes major holidays, floating holidays, and accrued vacation and sick days, supporting work-life balance. Joining DHL Global Forwarding means becoming part of a prestigious and internationally recognized company committed to career growth and employee development. With an emphasis on building careers rather than mere jobs, the company provides ongoing training, professional development, and opportunities for career advancement. The company maintains an inclusive workplace policy and is an equal opportunity employer, welcoming applications from qualified individuals regardless of demographics or protected statuses. Candidates must be legally authorized to work in the U.S. as the company does not provide visa sponsorship for this role. The Customs Brokerage Team Lead position at DHL Global Forwarding is an excellent career opportunity for customs professionals who thrive in a dynamic, compliance-driven environment and who aspire to take on leadership responsibilities in a global logistics context. This role offers an enriching work environment combined with competitive compensation and an array of robust benefits, underscoring DHL Global Forwarding's commitment to its workforce and operational excellence.

• High school diploma or equivalent
• previous experience in customs brokerage or related field
• proven leadership or supervisory experience
• knowledge of Customs and Border Protection regulations
• strong communication skills
• ability to manage a team and workflows
• proficient with customs processing software and reporting tools
• ability to work flexible hours including weekends
• legally authorized to work in the United States
• no visa sponsorship available