Customer Service - Return Agent - JFK Airport

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is recognized as one of the top employers in the automotive rental and leasing industry. As the largest and fastest-growing privately owned car rental and leasing company in North America, Enterprise Mobility is steadfast in its commitment to providing superior service and innovative mobility solutions. The company fosters a culture of continuous improvement, employee development, and exceptional customer service, making it a rewarding place to work. With a shared vision to become the world's best and most trusted mobility company, Enterprise Mobility offers employees competitive wages, comprehensive benefits, and opportunities for career growth. The National/Alamo brand of Enterprise Mobility is currently hiring for the position of Return Agent located at the J F Kennedy International Airport (JFK), NY 11430. This critical role involves providing friendly, efficient, and professional customer service throughout the rental return process. The Return Agent is the primary point of contact when customers return their rental vehicles, ensuring all interactions are handled with care and accuracy. Starting pay for this role is $18.25 per hour, with the opportunity for merit-based yearly increases and additional monthly incentives tied to business performance. Employees enjoy a structured work schedule with specific shifts throughout the week, including weekends, and benefit from a comprehensive compensation package. As a Return Agent, the responsibilities include welcoming customers as they arrive, ensuring the returned vehicles are inspected for damage, managing lost and found items, and providing accurate billing and receipt information. The role demands strong communication skills to effectively guide customers regarding transportation to the airport terminal and to confirm satisfaction with the service experience. Attention to detail is paramount as the Return Agent must complete service alerts for any reported mechanical or body damage and coordinate the proper handling of vehicles flagged for maintenance or grounded status. Maintaining lot organization and traffic flow efficiency is also a key duty, along with adhering to punctuality and attendance standards. Enterprise Mobility supports its employees through extensive training and development opportunities to enhance job performance and career advancement prospects. The company offers a robust benefits package, including health, dental, and vision insurance, life insurance, a retirement savings plan with 401k matching and profit sharing, paid time off, and employee rental car discounts. This role is an excellent opportunity for individuals seeking a dynamic work environment within a leading company in the mobility industry, emphasizing customer satisfaction, teamwork, and professional growth.

• Must be at least 18 years old
• High school diploma or G.E.D. required
• Minimum of 1 year experience handling customer service functions
• Must be living within a reasonable commute of no more than 1 hour to the location within 30 days of anticipated start date
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future
• Must be able to read, write, and speak English
• Must have a valid, unrestricted U.S. driver’s license
• Ability to operate a motor vehicle is an essential function of this position