Customer Service Representative - Quick Hire!

Modern Aviation is a dynamic private equity-backed company specializing in the fixed-based operator (FBO) sector, which provides essential services to private and corporate aviation clientele. Established in 2018, the company has embarked on an aggressive growth strategy through the acquisition of multiple FBO locations across the United States, backed by significant committed capital from its sponsors. This strategic approach focuses on acquiring attractive locations and enhancing their profitability through operational improvements and strategic investment. Modern Aviation prides itself on delivering excellence and operational efficiency in a highly competitive industry, striving to create value not only for its investors but also for its customers and employees. Modern Aviation operates in a professional environment centered on servicing private jets and their passengers, offering a broad range of premium amenities that cater to the executive and private aviation market. The company’s commitment to excellence is reflected in its core values and the quality of the service it provides. By maintaining rigorous standards and fostering a customer-first approach, Modern Aviation has distinguished itself as a leader in the FBO space, winning client trust and expanding its footprint with each new acquisition. The Customer Service Representative role at Modern Aviation is a cornerstone position that embodies the company’s commitment to its customers. As a representative of the Modern Aviation brand, the ideal candidate will be responsible for delivering Seven Star Service to all visitors and clients who enter the facility. This role demands a high level of professionalism, attention to detail, and a genuine desire to create positive customer experiences. The representative will manage all customer interactions with grace and efficiency, ensuring that services are rendered flawlessly while maintaining composure even under demanding circumstances. The position involves proactive engagement with private and corporate aviation clients, coordinating a variety of services that include hotel reservations, catering, ground transportation, and aircraft services such as fueling and hangar storage. The representative will also be responsible for accurate data input regarding trip scheduling and customer information, utilizing specialized software to keep operations seamless. Effective communication skills are vital, as the role requires interaction via air-to-ground and ground-to-ground radios, alongside traditional communication channels. This role further requires educating customers about the company’s available services, promotions, and loyalty programs, thereby enhancing customer satisfaction and loyalty. The Customer Service Representative will process invoices, resolve issues promptly, and help build lasting relationships with local service partners including hotels, rental car agencies, and restaurants. Maintaining a welcoming lobby environment and ensuring the availability of snacks and beverages are also part of the responsibilities, contributing to an overall exceptional customer experience. The position does not carry supervisory responsibilities but provides a critical support function under the guidance of the Customer Service Manager. Working in a professional office environment with the occasional need for outdoor duties, the representative must be physically able to perform tasks involving movement, lifting, and working in various weather conditions. The position is nonexempt, with a work schedule that may include nights, weekends, and holidays to meet the needs of the aviation clientele. Modern Aviation offers a comprehensive benefits package that supports employee well-being and financial security, including medical insurance, life insurance, disability coverage, paid time off, and a 401k plan with employer matching. Additional voluntary benefits such as dental, vision, and flexible spending accounts are available, underscoring the company’s commitment to attracting and retaining top talent. This role offers an excellent opportunity for customer service professionals who thrive in a fast-paced, service-oriented environment and are eager to contribute to a growing company dedicated to excellence and innovation in private aviation.

• Must be 18 years of age
• Strong verbal and written communication skills
• Intermediate knowledge of all Microsoft Office products
• Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations
• Negotiation and sales skills
• Reliable multitasking skills
• Valid driver’s license