Customer Service Representative - Part-Time

United Airlines is a leading global airline committed to connecting the world through an expansive route network. As one of the world's largest airlines, United prides itself on innovation and excellence in customer service, safety, and employee development. The company employs over 100,000 team members worldwide who share a passion for leading the way in the aviation industry. United Airlines is dedicated to creating a supportive environment for its employees by offering top-tier health, wellness, and financial benefits, fostering career growth, and promoting diversity, equity, and inclusion across all levels of the company. The airline's extensive network allows employees unique travel opportunities, enabling them to explore new destinations domestically and internationally, while bringing along friends and family. Additionally, United invests in its workforce by providing opportunities to learn, grow into leadership roles, and engage with employee-led Business Resource Groups that help build lasting connections among teams and communities. The Customer Service Representative position at United Airlines offers a starting pay of $19.64 per hour along with highly competitive benefits. As the face of the company and the first point of contact with customers, Customer Service Representatives play a crucial role in ensuring a positive travel experience. This role involves assisting customers with ticketing, baggage handling, and general inquiries at airport gates and lobbies, serving both domestic and international travelers. Representatives handle a variety of customer needs, from welcoming travelers at the beginning and end of their journeys to resolving issues with professionalism and empathy. They are essential in maintaining customer loyalty by delivering friendly, confident, and insightful service while managing the unique challenges of a dynamic airport environment. This position requires adaptability, composure, and a safety-first mindset. Teamwork and collaboration are critical, as Customer Service Representatives support each other to successfully implement new processes and technologies. The role offers flexibility in scheduling, with opportunities for overtime and shift trades, accommodating different lifestyles and personal commitments. Higher pay is attainable through seniority-based raises, shift differentials, and overtime compensation, with potential earnings reaching up to $37.82 per hour for experienced employees. United Airlines emphasizes inclusivity and equal opportunity in its hiring practices, proudly supporting diversity and providing reasonable accommodations for individuals with disabilities throughout the application process and beyond. The airline seeks candidates who are at least 18 years old, possess a high school diploma or equivalent, and demonstrate comfort with technology and communication skills important for interfacing with customers and internal teams. Physical requirements include the ability to stand, walk, and lift baggage for an eight-hour shift, reflecting the active nature of the role. This full-time position requires candidates to be legally authorized to work in the United States without sponsorship, pass background checks, drug screenings, and any position-specific clearances such as FAA and TSA approvals. Reliability and punctuality are critical job functions, along with maintaining professional appearance standards. United Airlines provides a comprehensive suite of benefits including medical, dental, vision, life, accident, and disability insurance; employee assistance programs; commuter benefits; paid holidays and time off; 401(k) plans; pension programs; and flight privileges within the collective bargaining agreement framework. Joining United Airlines as a Customer Service Representative means becoming part of a forward-thinking airline focused on redefining the industry through innovation, customer experience, and employee empowerment. This opportunity invites candidates to grow their careers in a supportive environment while enjoying industry-leading benefits and the chance to travel the world. United Airlines looks forward to welcoming enthusiastic, adaptable, and customer-focused individuals to help create what's next and define tomorrow together.

• At least 18 years old
• High school diploma, GED, or equivalent
• Comfortable with computers, mobile devices, and new technologies
• Able to stand, walk, and handle baggage for an eight-hour shift
• Able to read, write and speak English fluently
• Ability to communicate with other departments and flight crews
• Must be eligible to acquire and maintain credentials vital for the position
• Must pass a background check
• Must pass a pre-placement drug screen
• Position-specific clearances including but not limited to FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal Service clearances
• Available during day and night shifts, weekends, and holidays
• mandatory overtime may be required based on operational need
• Able to lift up to 70 lbs
• Ability to obtain required training certifications, perform safety checks, and successfully complete job functions including Ticket Counters, Gates, Baggage, and operating passenger loading bridges
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview and assessment required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position
• Ability to meet uniform and appearance standards
• Must be willing and able to work 100% on-site