Guest Service Assistant Manager - $22 to $24 per HOUR

Kalahari Resorts & Conventions is a renowned family-owned hospitality company recognized for crafting unforgettable vacation experiences across the United States. Featuring Americas largest indoor waterparks, their African-inspired resorts offer guests a unique blend of thrilling entertainment, luxurious spa amenities, and world-class dining experiences. Beyond leisure, each resort also houses cutting-edge convention centers that cater to business events and large groups, providing a comprehensive hospitality environment. Committed to community and sustainability, Kalahari Resorts partners with charity water to bring clean water to one million people in Africa, embodying their Promise to Lead with Love, which focuses on caring deeply for guests, associates, and communities. This approach fosters a workplace culture where everyone feels valued and empowered. The company operates multiple locations including Wisconsin Dells, WI; Sandusky, OH; Pocono Manor, PA; Round Rock, TX; and Spotsylvania County, VA, offering diverse opportunities for career growth within a supportive environment. The role of Guest Service Assistant Manager is a vital leadership position at Kalahari Resorts & Conventions. In this role, you will assist the Guest Service Manager in overseeing all front desk operations and ensuring smooth, efficient service delivery. As a member of the leadership team, you will embody the companys core value to Lead with Love, guiding and supporting associates while maintaining high service standards to achieve extraordinary guest experiences. Your leadership responsibilities include hiring, training, coaching, and evaluating front office staff to ensure they have the resources and guidance needed to excel in their roles. You will also ensure strict compliance with front office standard operating procedures, stepping in to support the team as needed and resolving guest issues efficiently and professionally. This position offers a competitive pay rate of $22 to $24 per hour, reflecting the importance of the role within the companys commitment to service excellence. Overall, this opportunity at Kalahari Resorts & Conventions is ideal for individuals passionate about hospitality leadership, eager to contribute to an innovative and guest-focused environment where career growth is encouraged and every day brings new challenges and rewards.

• At least 2 to 3 years of progressive experience in a hotel or related field
• College course work in related field helpful
• Previous supervisory responsibility preferred
• Experience with properties that have more than 500 rooms
• Broad understanding of the tourism industry and day-to-day functions of a resort