Customer Service Representative {Event Coordinator}

The University of Arkansas at Little Rock is a metropolitan research university dedicated to providing accessible, quality education combined with robust internship opportunities designed to prepare its over 8,900 students to become innovators and responsible leaders across diverse professional fields. This institution serves as a significant contributor to the community life and economic development of Little Rock and the state of Arkansas. It is recognized as a vital regional leader in research, technology transfer, job creation, and cultural enrichment. The University of Arkansas at Little Rock operates as a driver of regional growth and a hub for academic and professional advancement within the metropolitan area. It champions a flexible and inclusive environment for learning and work. This commitment not only benefits its student body but also the wider community, creating a fertile atmosphere for career and personal growth. Within this dynamic environment, the university invites applicants to join its team in a clerical role, offering a regular type of employment with a competitive salary of $28,773. This position is designated for the day shift, providing a stable schedule for the candidate. The role under consideration is that of a Customer Service Representative, functioning also as an Event Coordinator within the Student Assistance and Transition department. This position emphasizes interaction with prospective students and their families, aiming to deliver exceptional customer service through various channels such as phone and email communication. The role combines customer service excellence with event planning and management responsibilities, requiring the successful candidate to support events from logistical preparation through to execution and evaluation. This position is regulated by state and federal laws alongside institutional policies, ensuring compliance with a professional and ethical framework. The person selected will be instrumental in providing logistical support for events, assisting with data management tasks, and facilitating communication within the department. Responsibilities will include answering phone calls, handling mail, and supporting departmental goals collaboratively with other staff and student workers. The University of Arkansas at Little Rock values innovation, teamwork, and dedicated customer service. The ideal candidate will have at least two years of relevant experience and demonstrate proficiency in office administration, data entry, and customer communication. Organizational skills and the ability to work independently as well as part of a team are critical for success in this role. Moreover, the incumbent must be flexible and willing to work outside the typical day shift hours if necessary, including possible night or weekend assignments. Committed to inclusivity and equal opportunity, the university also ensures a safe work environment through pre-employment background checks, including criminal and sex offender registry clearances. The role demands physical activity including standing, walking, keyboarding, and other routine office movements, representative of an active clerical position. Overall, this role offers a valuable opportunity to contribute to a vibrant educational institution while growing professionally within a supportive community.

• The formal education equivalent of a high school diploma
• at least two years of experience in customer service, admissions/recruitment, event planning, or related field
• ability to work a flexible schedule which may include nights and weekends