Customer Service Representative-Apply Now!•Palm

Destination Pet is a dynamic and innovative company dedicated to revolutionizing the pet care industry. Established in 2016, Destination Pet operates as a comprehensive Pet/Vet care center with a strong community focus and a commitment to elevating the love and lives of pet families across multiple locations from coast to coast. The company prides itself on a connected care network made up of trustworthy partners and pet-obsessed professionals who bring creative innovation to their everyday work, ensuring that pets receive top-notch care while their owners feel valued and supported. The name 'One Pack' embodies their united team philosophy, emphasizing collaboration, dedication, and passion for pets and people alike. As a leader in pet day care, boarding, grooming, training, veterinary services, and more, Destination Pet is well recognized for its exceptional customer service culture and its goal to make pets feel at home and their humans feel at ease. The Customer Service Representative position at K9 Kampus, a part of Destination Pet, offers a unique and rewarding opportunity to become the friendly, approachable, and highly organized face of the facility. This role is not your typical front-desk job; it requires a blend of concierge skills, chaos coordination, and fluency in communicating effectively with both humans and pets. The ideal candidate will be adept at managing multiple tasks including answering phones, welcoming clients and their furry companions, and ensuring smooth operations throughout the day. This position is part-time and offers a starting pay of $14.50 per hour DOE (depending on experience), plus tips. Employees will enjoy part-time health, mental health, and telehealth benefits, making this role not only rewarding but also supportive of overall well-being. In this role, the Customer Service Representative will be responsible for creating an exceptional first impression by greeting clients and their pets warmly, managing check-ins and check-outs efficiently, handling payments accurately, and providing insightful tours of the facility to new clients to help promote the services offered. The role involves physical activity such as standing, walking, lifting up to 40 pounds, and occasional handling of pet-related tasks including wrangling leashes and managing minor clean-ups. Candidates must be comfortable with exposure to pet hair, cleaning supplies, and occasional pet accidents. Flexibility is essential as the job requires availability during evenings, weekends, and holidays to accommodate the needs of pets who don't take days off. What sets this position apart is the culture of teamwork and a love for pets that threads through the entire company. The successful candidate will have solid communication skills across multiple channels (phone, in-person, email), be calm and professional under pressure, and demonstrate a knack for problem-solving in a fast-paced environment. Previous experience in customer service or retail is preferred, along with a genuine passion for animals and people. This position reports directly to the General Manager and requires a high school diploma or equivalent. Joining Destination Pet means becoming part of a diverse and inclusive workplace that values every team member's contribution without discrimination. The company actively supports equal employment opportunities and reasonable accommodations for applicants with disabilities. If you have the charm of a customer service pro and the heart of a dog lover, this role offers a perfect platform to grow your career while making a positive impact on the lives of pets and their families every day.

• High school diploma or equivalent
• 1+ year of customer service experience preferred
• Ability to multitask and handle multi-line phone systems
• Must be able to lift 40 pounds
• Availability on evenings, weekends, and holidays
• Comfortable standing, walking, and climbing stairs frequently
• Exposure to cleaning supplies and pet-related environments