Customer Service Representative - $20 per HOUR

Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the United States, operating over 1,500 brick-and-mortar stores across 24 states, alongside online product offerings in 20 states. Known for its comprehensive portfolio of more than 10 distinct brands, Community Choice Financial provides accessible, short-term financial services to a wide and diverse customer base. The company is deeply committed to empowering individuals and families with financial solutions when they need them most, fostering a strong sense of community support through its service offerings. With a steadfast commitment to inclusion and diversity, Community Choice Financial maintains an inclusive workplace free from discrimination, embracing candidates of all backgrounds. They have also earned multiple workplace recognitions, including being named a Military Friendly Employer and one of America's Greatest Workplaces in Financial Services by Newsweek for 2025. The Customer Service Representative (CSR) role at California Check Cashing Stores in Chico, CA, presents a dynamic, entry-level opportunity for candidates eager to advance their careers within a growing and profitable company. This full-time position offers an hourly wage of $20.00 per hour with an attractive total compensation package that includes numerous benefits and perks. CSRs play a pivotal role by engaging directly with customers, helping them access vital financial transactions such as check cashing, money transfers, and customer payments. This fast-paced environment requires exceptional interpersonal skills to build meaningful connections with diverse clientele while maintaining accuracy and compliance during transaction processing. Beyond the immediate duties, CSRs receive paid on-the-job training, access to a comprehensive learning management system, and opportunities for career advancement through the Key Holder Program and performance-based promotions. The company also supports professional development through an Educational Reimbursement Program and cross-brand training, facilitating growth within its eleven brands nationally. In this role, individuals will be responsible for cultivating lasting customer relationships that encourage repeat business, verifying and processing transactions securely, and maximizing customer success by tailoring financial services to fit individual lifestyles. The position demands a meticulous attention to detail and the ability to manage multiple tasks efficiently within a dynamic environment. Duties also extend to maintaining store appearance, participating in community events, and upholding company policies and federal regulations. This position requires in-person attendance, with typical schedules including weekends to meet the store's operational needs. Candidates must be prepared for physical demands such as standing for extended periods and occasional light lifting. This role is perfect for those seeking a stable career with growth potential, supported by a company that values its employees and provides extensive resources to help them succeed.

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Professional demeanor with customers and colleagues
• Meticulous attention to detail
• Proficiency in phones, POS system, Microsoft Office, and other computer systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required
• Ability to meet physical demands including standing up to 90 percent of the time, moving and lifting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls
• Full-time availability with regular in-person attendance
• Willingness to work weekends